189 reviews
189 W 2nd Ave, , BC V5Y 1B8
#compassionateCare#clearCommunication#lowStressHandling+13
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What owners say
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion and professionalism during emergencies and end‑of‑life moments, noting pets were treated with dignity and kindness. Many highlighted skilled specialists across neurology, surgery, and internal medicine who provided clear explanations, thorough diagnostics, and frequent updates, with multiple reports of truly life‑saving care. Several reviews also appreciated that options and costs were explained, and that unnecessary procedures were avoided in a number of cases.
💬Common Feedback & Suggestions
Common concerns include very long wait times—especially overnight—and occasional lapses in communication or follow‑up after discharge. Some owners felt prices were high, with a few perceiving upselling or excessive testing, and several mentioned delays in test results or finding out certain services weren’t available until the next day. A handful of reviews reported curt front‑desk interactions and small oversights such as unclear medication storage instructions.
🏥Clinic Specialties
- Emergency and critical care (ICU)
- Neurology and neurosurgery (e.g., IVDD, tethered cord)
- Orthopaedic surgery (hip replacement, knee, FHO)
- Soft‑tissue surgery (e.g., GDV, foreign body, gallbladder)
- Internal medicine and complex diagnostics
- Oncology and cancer care
🏷️Keywords
#compassionateCare#lifeSavingCare#skilledSpecialists#clearCommunication#frequentUpdates#thoroughDiagnostics#emergencyService#advancedImaging#longWaits#highCosts#costTransparency#followUpGaps#rudeFrontDesk#triageSystem#euthanasiaSupport#cleanFacility
Overall Ratings
🐾Tips for Pet Owners
- Call ahead to ask about current wait times and confirm whether specific services (imaging or procedures) are available at that hour.
- Expect triage and potentially long waits at night; bring essentials (water, snacks, charging cable) in case you’re there for several hours.
- Request a written estimate and discuss what’s essential versus optional, including how choices may affect insurance claims.
- Before leaving, confirm medication instructions in detail—especially storage (e.g., refrigeration), dosing, and side effects.
- Clarify the follow‑up plan and who to contact for updates post‑discharge; if timing is flexible, daytime visits may be faster.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Parking Boundary Road
314m2250 Boundary Rd, Burnaby, BC V5M 4L9, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Canada West Veterinary Specialists & Critical Care Hospital is located at 1988 Kootenay St, Vancouver, BC V5M 4Y3. No public transit station data was provided, so check Google Maps or the local transit agency for current routes; if driving, Parking Boundary Road is listed nearby, about a 4-minute walk away.
The source data says to call ahead to confirm Canada West Veterinary Specialists & Critical Care Hospital's current opening hours. This is especially important before an emergency or after-hours visit, as service availability and wait times can vary.
The source data does not provide a phone number for Canada West Veterinary Specialists & Critical Care Hospital. You can visit the clinic's website at https://canadawestvets.com/?utm_source=GMBlisting&utm_medium=organic for current contact details.
To book an appointment at Canada West Veterinary Specialists & Critical Care Hospital, use the clinic's website or call to enquire about the appropriate department. For emergency or specialty care, ask whether a referral, triage step, or specific specialist appointment is needed.
Consultation fees vary by clinic in Canada and veterinary fees are not regulated by a government-published fee schedule; provincial health insurance does not cover pets. Call for a current quote and request an itemized written estimate for procedures, and note that emergency or after-hours fees are typically higher; pet insurance and third-party payment-plan options may help some owners, but availability should be confirmed directly.
Most Canadian veterinary clinics commonly accept Interac debit, Visa, Mastercard, and tap-and-go payments such as Apple Pay or Google Pay. Some clinics may also support pet-insurance direct claims or third-party payment plans, so call ahead to confirm what Canada West Veterinary Specialists & Critical Care Hospital currently accepts.
Yes, the clinic is described as offering emergency and critical care, including ICU services. Pet owners should call ahead to ask about current wait times, triage, and whether specific imaging or procedures are available at that hour.
Canada West Veterinary Specialists & Critical Care Hospital offers specialty services including emergency and critical care, neurology and neurosurgery, orthopaedic surgery, soft-tissue surgery, internal medicine and complex diagnostics, and oncology care.
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Nearby Veterinary Clinics
Source: Google Maps
Last updated: July 28, 2026