338 reviews
686 College St, , ON M6G 1C1
#compassionateCare#clearCommunication#thoroughExams+13
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, friendly team and vets who take time to explain diagnoses and treatment plans clearly. Many highlighted compassionate support during difficult end‑of‑life decisions, thoughtful follow‑up calls, and gentle handling that kept pets calm. Several reported strong outcomes for issues like a cat’s urinary blockage, ear infections, routine spay/neuter, and puppy care. Long‑term clients noted steady professionalism and trust built over years.
💬Common Feedback & Suggestions
A recurring theme was cost: several reviewers felt exam fees, medications, imaging, or procedure quotes (e.g., stitches) were pricey, with a few noting upselling. Convenience drew mixed feedback—some got same‑day appointments and quick, on‑time visits, while others cited being turned away as non‑patients, a prepayment policy for exams, staffing shortages, and reduced hours (no weekends, closing around 5). A handful of reviews alleged declining attention‑to‑detail after management changes and, in rare cases, serious misdiagnosis or perceived negligence. Overall the tone is very positive, with these concerns noted by a minority.
🏥Clinic Specialties
- Preventive care and vaccinations
- Soft-tissue surgery (spay/neuter, laceration care)
- Feline urinary blockage management
- Diabetes care for cats
- End-of-life and euthanasia support
- Puppy wellness plans
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#thoroughExplanations#gentleHandling#followUpCalls#longTermClients#euthanasiaSupport#sameDayAppointments#cleanFacility#pricingConcerns#upsellingMentioned#prepaymentPolicy#reducedHours#declinedNonPatients
Overall Ratings
🐾Tips for Pet Owners
- Book ahead and confirm current hours, as reviewers noted no weekend availability and weekday closures around 5 pm.
- Ask for a written estimate and discuss alternatives; several owners mentioned higher costs for meds, imaging, and procedures.
- If you’re a new client, complete registration in advance and ask about any deposit or prepayment requirements for exams.
- For urgent issues, call early—some reviewers secured same‑day appointments, but walk‑ins or non‑patients may be declined.
- Inquire about wellness or puppy plans if applicable, as some reviewers found them helpful for routine care and budgeting.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Rouge Hill Parking North
463mQVJ8+JW, Scarborough, ON M1C 5B6, Canada
Rouge Hill
539m6251 Lawrence Ave E, Scarborough, ON M1C 5C6, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
West Hill Animal Clinic is located at 5528 Lawrence Ave E, Scarborough, ON M1C 3B2 in Toronto. The closest listed public transport option is Rouge Hill train station, about an 8-minute walk away; if you are driving, Rouge Hill Parking North is listed nearby at about a 6-minute walk from the clinic.
West Hill Animal Clinic's current opening hours are not listed, so call ahead to confirm before visiting. Reviewers have mentioned reduced hours, no weekend availability, and weekday closures around 5 pm, so it is best to check the same day if your visit is time-sensitive.
You can contact West Hill Animal Clinic by phone at (416) 282-8516. Calling is the best way to confirm current hours, appointment availability, registration requirements, and whether your pet's concern can be seen that day.
To book an appointment at West Hill Animal Clinic, call the clinic and ask about the next available visit. If you are a new client, ask whether registration, a deposit, or prepayment is required, as reviewers have mentioned prepayment policies and that some non-patients may be declined.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; OHIP and other provincial health insurance do not cover pets. Call West Hill Animal Clinic for a current quote, and for procedures or diagnostics, ask for an itemized written estimate before approving care; pet insurance and third-party payment-plan options may exist generally in Canada, but you should ask what options are available to you.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but you should call ahead to confirm West Hill Animal Clinic's current payment options. Some clinics may also support pet-insurance claims or third-party payment plans, so ask in advance if budgeting is a concern.
West Hill Animal Clinic is described as offering preventive care and vaccinations, soft-tissue surgery such as spay/neuter and laceration care, feline urinary blockage management, diabetes care for cats, end-of-life and euthanasia support, and puppy wellness plans. Call to enquire which services are available for your pet's specific condition.
Pet owner feedback for West Hill Animal Clinic is generally positive, especially for caring staff, clear explanations, gentle handling, follow-up calls, cleanliness, and compassionate end-of-life support. Common concerns include pricing, possible upselling, reduced hours, staffing limitations, prepayment requirements, and mixed access for urgent or non-client visits.
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Last updated: July 28, 2026