81 reviews
395 Commercial Ave, , ON P4N 2X8
#compassionateCare#friendlyStaff#knowledgeableVets+11
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and their clear explanations. Many cited strong medical outcomes, including accurate diagnoses, successful surgeries (such as thyroid and cruciate/ACL cases), and prompt help in urgent situations, even after hours or on long weekends. Several reviews highlighted gentle, respectful end‑of‑life care that made difficult goodbyes more bearable. The facility itself is frequently described as clean, modern, and comfortable.
💬Common Feedback & Suggestions
Common concerns focus on cost, with multiple reviewers calling fees high and a few perceiving a money‑first attitude, while others felt the care was worth the price. A handful mentioned communication or continuity issues, such as missed call‑backs, difficulty seeing the same vet at rechecks, and occasionally long waits for appointments. There were isolated reports of perceived rudeness or judgemental comments, and one complaint about paying for items that were not in stock. A few reviews also noted inconsistent access to emergency services for non‑clients at certain times.
🏥Clinic Specialties
- Compassionate euthanasia and end-of-life care
- Emergency and after-hours support
- Rabbit care and neutering
- Thyroid surgery for cats
- Cruciate ligament (ACL/CCL) injury management
- Dental cleaning under anaesthesia
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#clearExplanations#afterHoursHelp#emergencySupport#cleanFacility#fastService#accommodating#longWaits#communicationGaps#continuityIssues#highPrices#surgicalExpertise#exoticPetCare
Overall Ratings
🐾Tips for Pet Owners
- Book non-urgent visits early and request the same vet for follow-ups to improve continuity.
- For emergencies or after-hours needs, call ahead—reviews suggest they often accommodate, though policies for new clients may vary.
- Discuss a treatment plan and cost estimate upfront to avoid surprises, as pricing is noted as higher by some reviewers.
- Bring pets leashed or in a secure carrier to keep the lobby calm and safe.
- If purchasing supplies or special products, confirm stock availability and pick-up timing before paying.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
The Senator Hotel & Conference Centre
149m14 Mountjoy St S, Timmins, ON P4N 1S4, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Hard Rock Animal Hospital is located at 11 3rd Ave, Timmins, ON P4N 1B9. No subway, light-rail, or train station was found within walking distance, so driving may be the simplest option; pet owners can also check Google Maps or the local Timmins transit service for nearby bus routes. Nearby parking may be available at The Senator Hotel & Conference Centre, about a 2-minute walk away.
Hard Rock Animal Hospital asks pet owners to call ahead to confirm current opening hours. Hours may vary, especially around weekends, holidays, urgent care availability, or after-hours needs.
You can contact Hard Rock Animal Hospital by phone at (705) 264-6400. Calling is the best option for confirming hours, availability, appointment timing, and urgent-care instructions.
To book an appointment at Hard Rock Animal Hospital, call the clinic directly and explain your pet's species, symptoms, and whether the visit is routine or urgent. For non-urgent visits, reviews suggest booking early and requesting the same veterinarian for follow-ups when possible.
Consultation fees vary by clinic in Canada and are not set by a government-published fee schedule; provincial health insurance such as OHIP does not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate before procedures such as surgery, dental cleaning under anaesthesia, or diagnostics. Because the clinic is noted for emergency and after-hours support, after-hours fees are typically higher. Pet insurance and third-party payment-plan options may be available in Canada generally, but confirm any specific arrangements with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go options such as Apple Pay or Google Pay, while some may support pet-insurance direct claims or third-party payment plans. Call ahead to confirm which payment methods Hard Rock Animal Hospital currently accepts.
Reviews describe Hard Rock Animal Hospital as providing urgent help in some after-hours situations, including long weekends, but access may vary and some feedback noted inconsistent emergency availability for non-clients. Call ahead before going in so the team can confirm whether they can accommodate your pet and advise on next steps.
Pet owners commonly praise Hard Rock Animal Hospital for compassionate staff, clear explanations, strong medical outcomes, clean facilities, and respectful end-of-life care. Common concerns include higher perceived costs, occasional communication or continuity issues, and longer waits for some appointments.
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Last updated: July 28, 2026