495 reviews
1039 McPhillips St, , MB R2X 2K6
#compassionateCare#friendlyStaff#knowledgeableVets+13
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What owners say
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What owners say
Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praise the friendly, compassionate team across reception, techs, and veterinarians. Many mention thorough exams, clear explanations, and professional estimates/instructions, along with patient handling of anxious or grumpy pets. Several reviews note being accommodated for urgent or same‑day needs and receiving sensitive, unhurried end‑of‑life care. Long‑time clients highlight years to decades of reliable care.
💬Common Feedback & Suggestions
While feedback is mostly positive, recurring concerns involve high or increasing prices, perceived upselling, and charges for repeat tests or deposits. Some reviewers cite inconsistent front‑desk service, vet turnover, scheduling mix‑ups, long waits or difficulty reaching the clinic by phone, and occasional parking challenges. A few serious care complaints appear, including rough or inexperienced blood draws, dissatisfaction with surgeries, and one past report of a tooth extraction without consent; another owner disliked their puppy being placed on the floor post‑vaccination. Policies such as not seeing a pet when the person present isn’t the primary owner also frustrated a few visitors.
🏥Clinic Specialties
- Compassionate euthanasia and end-of-life support
- Soft-tissue surgery and spay/neuter
- Dentistry and dental surgery
- Urgent and same-day appointments
- Chronic condition management (cystitis, arthritis, pancreatitis, UTIs)
- Fearful or reactive pet handling
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExams#accommodatingEmergencies#endOfLifeSupport#fearFreeHandling#longTermClients#teamApproach#knowledgeableVets#followUpCalls#highPrices#upsellingConcerns#frontDeskIssues#bookingDelays#longWaits
Overall Ratings
🐾Tips for Pet Owners
- Book ahead and confirm your appointment time; for urgent issues, call first thing in the morning as they often squeeze in same‑day cases.
- Ask for an itemized estimate and discuss your budget up front; inquire about any discounts on preventives or whether emergency fees apply.
- Let staff know if your pet is anxious or reactive so they can prepare gentle, low‑stress handling.
- Bring proof of ownership or ensure the primary owner is listed on the account to avoid delays in being seen.
- If phones are busy, try calling earlier in the day and allow extra time for check‑in, as wait times and callbacks can vary.
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Last updated: August 5, 2026