118 reviews
219 First Ave E Unit 1, , ON L9V 3J9
#compassionateCare#friendlyStaff#knowledgeableVets+12
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What owners say
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What owners say
Awaiting owner input on cost explanations.
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What owners say
Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners frequently praised the veterinarians’ thorough, professional and kind approach, especially during emergencies. Several accounts highlight quick, effective urgent care (including late-night and for non-patients) and skilled procedures such as spays with smooth recoveries and a complicated foreign-object removal. Many reviewers also noted caring, supportive staff and clear, helpful explanations of treatment options.
💬Common Feedback & Suggestions
Concerns centred on inconsistent customer service and bedside manner, with multiple reports of curt or rude phone interactions. Access can be challenging, as several reviewers said the clinic is often not accepting new clients, and one person reported a same-day appointment cancellation. A serious complaint described a distressing euthanasia experience, and others mentioned policies and costs they disliked (a no‑show fee and higher prices/visit requirements for flea products). Overall sentiment leans positive but with notable variability in communication and client experience.
🏥Clinic Specialties
- Emergency and urgent care
- Spay/neuter and soft-tissue surgery
- End-of-life care and euthanasia
- Allergy diagnosis and treatment
- Vaccinations and preventive care
🏷️Keywords
#compassionateCare#thoroughExams#skilledSurgery#emergencyResponsive#endOfLifeSupport#friendlyStaff#clearCommunication#rudeFrontDesk#inconsistentBedsideManner#notAcceptingNewClients#appointmentCancellations#pricingConcerns#noShowFee#higherFleaMedsCosts#quickIntake#acceptsEmergencies
Overall Ratings
🐾Tips for Pet Owners
- For urgent issues, call ahead—reviews indicate they often accommodate emergencies, even for non-patients.
- If you’re hoping to become a new client, verify availability first as they are sometimes not accepting new patients.
- Confirm your appointment a day in advance and ask about cancellation/no‑show fees to avoid surprises.
- If you need flea/tick products, ask whether a visit is required and request a price estimate beforehand.
- For end-of-life or other sensitive procedures, discuss sedation protocols and comfort measures in advance to align expectations.
Contact
Opening Hours
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Last updated: August 5, 2026