161 reviews
3843 Soules Rd, , ON L3V 0V3
#compassionateCare#knowledgeableVets#thoroughExplanations+14
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners repeatedly praised the veterinarians and staff for their compassion, clear communication, and evident medical knowledge. Many noted thorough explanations, thoughtful follow-up, and gentle handling that made even anxious pets comfortable—some pets were excited to visit. Reviews also highlight a clean, welcoming facility, punctual appointments, and special touches like a quiet cat room. Long-time clients cited consistent, trustworthy care over many years.
💬Common Feedback & Suggestions
While most feedback is positive, several reviewers raised concerns about higher-than-average pricing, perceived upselling, and late/cancellation fees. A few mentioned privacy/communication consent issues and feeling judged or shamed by a particular vet or team member, including during sensitive situations like euthanasia. There are isolated reports of disappointing outcomes or disagreements on care decisions (e.g., ear-drop side effects, a disputed euthanasia decision, and one case where a pet declined after a diagnostic plan). Some disliked refill/appointment policies and messaging practices, with a few stating they switched clinics.
🏥Clinic Specialties
- Canine rehabilitation and physiotherapy
- Surgery and postoperative care with follow‑ups
- Travel health certificates for pets
- Cat‑friendly services (quiet cat room)
- Senior and chronic disease management (mobility, diabetes, weight)
- Experience with large, working, and sighthound breeds
🏷️Keywords
#compassionateCare#knowledgeableVets#clearCommunication#thoroughExplanations#friendlyStaff#gentleWithAnxiousPets#catFriendlyRoom#followUpCalls#onTimeAppointments#cleanFacility#emergencySqueezeIns#highPrices#upsellingConcerns#privacyConcerns#judgementalAttitudeReports#longTermClients
Overall Ratings
🐾Tips for Pet Owners
- Ask about wellness plans and request detailed estimates in advance if you’re cost‑conscious, as pricing experiences vary.
- If your pet is anxious or a cat, mention it when booking—the team is gentle, and there’s a separate quiet cat room.
- Confirm cancellation/late fees and medication refill requirements ahead of time to avoid unexpected charges or visits.
- If you need a pet travel health certificate, book early and bring all required documentation.
- For senior pets, mobility issues, or post‑surgery recovery, inquire about rehabilitation options and home exercises.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Pine Grove Veterinary Hospital is located at 4351 Burnside Line, Severn, ON L3V 0W1. No subway, light-rail, or train station was found within walking distance, so driving is likely the most practical option; street parking is typically available in the area, but check local signage when you arrive. For transit, check Google Maps or the local transit agency for the nearest bus route.
Pine Grove Veterinary Hospital asks pet owners to call ahead to confirm current opening hours. Hours can change for holidays, staff availability, or urgent-care scheduling, so confirming before you travel is recommended.
You can contact Pine Grove Veterinary Hospital by phone at (705) 325-2279. Calling is the best way to confirm hours, appointment availability, fees, medication refill policies, and any documents needed for travel certificates.
To book an appointment at Pine Grove Veterinary Hospital, call to enquire about available times and the type of visit your pet needs. If your pet is anxious, a cat, recovering from surgery, or needs travel paperwork, mention that when booking so the team can advise what to bring and how to prepare.
Veterinary consultation fees vary by clinic in Canada and are not set by a government-published fee schedule, and provincial health insurance such as OHIP does not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate before procedures, diagnostics, surgery, or rehabilitation care. Pet insurance and third-party payment-plan options exist in Canada, but availability and claim handling should be confirmed directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options can vary. Call ahead to confirm accepted payment methods, direct-claim support for pet insurance, or any third-party payment-plan options before your visit.
Street parking is typically available near Pine Grove Veterinary Hospital, and no nearby paid parking lot was found in the provided parking search. Check posted signage when you arrive, especially if you are bringing a nervous pet, a senior pet, or a pet with mobility concerns.
Pine Grove Veterinary Hospital is noted for canine rehabilitation and physiotherapy, surgery and postoperative follow-ups, pet travel health certificates, cat-friendly services with a quiet cat room, senior and chronic disease management, and experience with large, working, and sighthound breeds. Call to enquire about whether a specific service is available for your pet’s situation.
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Last updated: July 28, 2026