Westmorland Animal Hospital

What owners report about visiting

Collecting owner reports｜Help add what a visit is like

The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.

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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.

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Owner Review Summary

Distilled from Google reviews — see what pet owners actually say

👍What Pet Owners Praised

Owners consistently praised the kind, compassionate team and knowledgeable veterinarians who take time to answer questions and follow up after visits. Many highlighted smooth puppy/kitten vaccinations, successful surgeries (including dental work and spay/neuter), and exceptionally empathetic end‑of‑life care. Reviewers also noted reasonable or best‑in‑area pricing and the clinic’s willingness to accommodate urgent or same‑day needs, even for travellers.

💬Common Feedback & Suggestions

While the tone is overwhelmingly positive, a few reviewers reported customer‑service concerns, including an unprofessional or discourteous receptionist and feeling shamed about payment details. There were isolated complaints about procedures performed without explicit consent, a past COVID‑mask interaction, and one allegation of misdiagnosis that led to extra costs. A couple of comments mentioned higher-than-expected pricing or times when the building was open but no vet was available. These were exceptions amid a large volume of supportive feedback.

🏥Clinic Specialties

Compassionate euthanasia and end-of-life support
Dentistry and dental surgery
Spay/neuter surgery
Puppy and kitten vaccinations and wellness
Urgent and same-day appointments
Diagnostic imaging (x-rays and ultrasound)

🏷️Keywords

#compassionateCare#friendlyStaff#knowledgeableVets#clearCommunication#followUpCare#affordablePricing#urgentAppointments#shortWaits#gentleHandling#professionalTeam#endOfLifeSupport#dentalSurgery#spayNeuter#billingConcerns#consentIssues#receptionistIssues#misdiagnosisConcern

Overall Ratings

View reviews

🐾Tips for Pet Owners

For urgent issues, call ahead—multiple reviewers were accommodated the same day, even while travelling.
Ask for a written estimate and discuss cost‑saving options; reviewers noted transparent quotes and money‑saving advice.
State any consent limits for diagnostics in writing before your pet is taken to the back to avoid unexpected procedures.
If relying on stored payment details or records, confirm them with reception beforehand to prevent check‑in hassles.
Book routine visits in advance, but expect generally reasonable waits and quick service once on site.

📊 **Overall Ratings** - Medical Expertise: 91% satisfied - Service Attitude: 93% satisfied - Convenience: 88% satisfied - Pricing: 72% satisfied - Cleanliness: 90% satisfied - Recommendability: 94% satisfied 👍 **What Pet Owners Praised** Owners consistently praised the kind, compassionate team and knowledgeable veterinarians who take time to answer questions and follow up after visits. Many highlighted smooth puppy/kitten vaccinations, successful surgeries (including dental work and spay/neuter), and exceptionally empathetic end‑of‑life care. Reviewers also noted reasonable or best‑in‑area pricing and the clinic’s willingness to accommodate urgent or same‑day needs, even for travellers. 💬 **Common Feedback & Suggestions** While the tone is overwhelmingly positive, a few reviewers reported customer‑service concerns, including an unprofessional or discourteous receptionist and feeling shamed about payment details. There were isolated complaints about procedures performed without explicit consent, a past COVID‑mask interaction, and one allegation of misdiagnosis that led to extra costs. A couple of comments mentioned higher-than-expected pricing or times when the building was open but no vet was available. These were exceptions amid a large volume of supportive feedback. 🏥 **Clinic Specialties** - Compassionate euthanasia and end-of-life support - Dentistry and dental surgery - Spay/neuter surgery - Puppy and kitten vaccinations and wellness - Urgent and same-day appointments - Diagnostic imaging (x-rays and ultrasound) 🏷️ **Tags** #compassionateCare #friendlyStaff #knowledgeableVets #clearCommunication #followUpCare #affordablePricing #urgentAppointments #shortWaits #gentleHandling #professionalTeam #endOfLifeSupport #dentalSurgery #spayNeuter #billingConcerns #consentIssues #receptionistIssues #misdiagnosisConcern 🐾 **Tips for Pet Owners** - For urgent issues, call ahead—multiple reviewers were accommodated the same day, even while travelling. - Ask for a written estimate and discuss cost‑saving options; reviewers noted transparent quotes and money‑saving advice. - State any consent limits for diagnostics in writing before your pet is taken to the back to avoid unexpected procedures. - If relying on stored payment details or records, confirm them with reception beforehand to prevent check‑in hassles. - Book routine visits in advance, but expect generally reasonable waits and quick service once on site.