107 reviews
6359C Hammond Bay Rd, , BC V9T 5Y1
#compassionateCare#knowledgeableVets#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic’s caring, compassionate team and the way vets take time to explain diagnoses and treatment options. Many highlighted how staff help nervous or reactive pets feel safe with patient, low‑stress handling, and several shared positive experiences during difficult end‑of‑life care. Reviewers also noted instances of being accommodated quickly for urgent issues and expressed long‑term trust in the clinic.
💬Common Feedback & Suggestions
A minority reported concerns with customer service at the front desk, including curt interactions and difficulty getting through or being seen, with long waits and booking backlogs noted. A few reviews mentioned dissatisfaction with a vet’s assessment, rough handling, or not being advised of potential side effects. Pricing feedback was mixed: many found costs reasonable or fair, but others cited higher prices for food/medications and some services, and one person felt pressured about pet insurance. A handful said they were turned away when the clinic was fully booked, and one reviewer expressed concern about corporate ownership affecting care.
🏥Clinic Specialties
- End-of-life and euthanasia care
- Low-stress handling for anxious pets
- Avian and parrot medicine
- Exotic small mammals (rabbits and ferrets)
- Dentistry and dental extractions
- Dermatology and allergy management
🏷️Keywords
#compassionateCare#lowStressHandling#thoroughExplanations#friendlyStaff#euthanasiaSupport#emergencyAccommodation#frontDeskIssues#longWaits#appointmentBacklog#pricingMixed#higherMedicationCosts#weekendHours#exoticsAndAvianCare#loyalClients
Overall Ratings
🐾Tips for Pet Owners
- Book well in advance and ask to be added to the cancellation list—this clinic is popular and appointments can book out.
- If you’re on a budget, request a written estimate and discuss alternatives; reviewers said the team will work within price limits.
- Let the staff know if your pet is anxious or reactive and arrive a few minutes early—treats and a slow approach helped many pets settle.
- For urgent concerns, call ahead to be triaged; they often fit in emergencies, but some days may be fully booked.
- Compare prices for food and medications or ask about lower‑cost equivalents if cost is a concern.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Acne-Cats
Acne-Dogs
Acral Lick Dermatitis
Alopecia, Noninflammatory-Dogs
Alopecia-Dogs
Anal Sac Disorders
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Parking - Chase River Park
340m1160 Island Hwy, Nanaimo, BC V9R 6Z7, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Chase River Veterinary Hospital is located at 1151 Lawlor Rd, Nanaimo, BC V9R 6R6. No public transit station data was provided, so check Google Maps or the local transit agency for current bus options; if you are driving, Parking - Chase River Park is nearby at about a 4-minute walk.
Chase River Veterinary Hospital asks pet owners to call ahead to confirm current opening hours. Reviews mention weekend hours, but specific days and times were not provided in the source data.
You can contact Chase River Veterinary Hospital through its website at https://www.chaserivervet.ca/. A phone number was not provided in the source data, so use the clinic website or current business listing for the most up-to-date contact details.
Book an appointment by contacting Chase River Veterinary Hospital directly through its website or current clinic listing. Pet owners recommend booking well in advance, asking about cancellations, and calling ahead for urgent concerns so the team can triage availability.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule, and provincial health insurance does not cover pets. Call the clinic for a current quote, and for procedures ask for an itemized written estimate; after-hours or urgent care, if available, is typically higher. Pet insurance and third-party payment-plan options exist in Canada, but confirm directly with the clinic before assuming they are accepted.
Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options should be confirmed directly with Chase River Veterinary Hospital. Some clinics may also support pet-insurance claims or third-party payment plans, so call ahead to confirm what is available.
Chase River Veterinary Hospital is associated with end-of-life and euthanasia care, low-stress handling for anxious pets, avian and parrot medicine, exotic small mammal care for rabbits and ferrets, dentistry and dental extractions, and dermatology and allergy management.
Chase River Veterinary Hospital is rated 4.6 out of 5.0 from 341 reviews. Pet owners often praise the compassionate team, thorough explanations, low-stress handling, and supportive end-of-life care, while some mention front-desk service concerns, longer waits, appointment backlogs, and mixed pricing experiences.
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Last updated: July 28, 2026