4.3
31 reviews
1093 Lower Base Line W, , ON L9E 0H6
#compassionateCare#knowledgeableVets#animalFirstApproach+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the kind, compassionate staff and knowledgeable vets, with several noting excellent care during emergencies and urgent visits. Many highlighted being seen right away or the same day, and long‑time clients said they’ve trusted the clinic for years. Reviewers also appreciated thoughtful communication, gentle handling of anxious pets, and fair solutions such as crediting unused medication.
💬Common Feedback & Suggestions
A minority of reviews reported difficulty reaching the clinic by phone or email, including unanswered calls and missed callbacks, and a few mentioned periods when new clients were not being accepted. One reviewer alleged dishonesty at reception, and another felt the clinic was money‑focused and lacked compassion. Appointment availability was mixed: while many were accommodated quickly, a few experienced delays or no availability. Overall sentiment was largely positive, with these issues raised as areas to improve access and communication.
🏥Clinic Specialties
- Emergency and urgent care
- Senior pet care and end-of-life support
- Behaviour-sensitive handling for anxious or non-social pets
- Feline medicine including urinary issues
- Parasite prevention and medication management
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#emergencyCare#sameDayAppointments#longTermClients#behaviourHandling#euthanasiaSupport#fairPricing#medicationManagement#communicationIssues#hardToReachByPhone#notAcceptingNewClients#inconsistentPolicies#convenientLocation
Overall Ratings
🐾Tips for Pet Owners
- For urgent issues, ask about same‑day slots or emergency triage—several reviewers were seen right away.
- If you have trouble getting through by phone, try calling at different times of day and consider following up in person.
- Let the team know if your pet is anxious or not social; reviewers said staff accommodated this well.
- If a medication isn’t suiting your pet, discuss alternatives—some reviewers received credits for unused doses.
- If you need end‑of‑life care, speak with the staff about support options; reviewers found them compassionate during euthanasia.
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Last updated: August 5, 2026