208 reviews
765 Yonge St, , ON L4R 2E1
#compassionateCare#friendlyStaff#clearCommunication+11
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, friendly team and knowledgeable veterinarians who take time to answer questions and explain options clearly. Many described thorough exams, calm handling of nervous pets, helpful follow‑up calls, and compassionate support during difficult end‑of‑life visits. Several long‑term clients said they have trusted the clinic for years, and a few noted reasonable rates. There were also reports of prompt help in true emergencies, such as toxin ingestion.
💬Common Feedback & Suggestions
A minority reported negative front‑desk experiences, citing rudeness, impatience, or a lack of empathy on the phone. Access and policy concerns came up, including refusals to see emergencies for non‑registered clients and not selling prescription food to non‑clients, with one person noting the website messaging didn’t match their experience. Pricing drew mixed reactions: some found it reasonable, while others felt it was high with upselling, and one reviewer warned of care‑plan billing problems. Experiences with euthanasia were mostly compassionate, but one account described a prolonged, distressing procedure.
🏥Clinic Specialties
- Emergency care and poison control
- Compassionate euthanasia and end‑of‑life support
- Preventive care, vaccinations and parasite control
- Nail trims and low‑stress handling
- Chronic condition management and follow‑up
- Prescription diets and nutrition advice
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#clearCommunication#followUpCalls#longTermLoyalty#emergencyCare#convenientHours#quickToAccommodate#reasonableRates#pricingHigh#upsellingConcerns#rudeReception#nonClientLimitations#euthanasiaSupport#nutritionAndFood
Overall Ratings
🐾Tips for Pet Owners
- If you are not an existing client, call ahead to confirm their current policy for emergencies and prescription diet sales.
- Ask for written estimates and discuss treatment options up front to avoid surprise costs and potential upselling.
- For urgent issues, phone early—reviewers noted they were sometimes accommodated the same day or moved up when needed.
- If booking an end‑of‑life visit, request a quiet space and have the process explained in advance to set expectations.
- Bring medical history and any medication or diet details to help the team tailor care and speed up your visit.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
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Contact
Opening Hours
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Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
VCA Heritage Animal Hospital is located at 687 King St, Midland, ON L4R 0B7. No subway, light-rail, or train station was found within walking distance, so driving is likely the most practical option; for transit, check Google Maps or the local transit agency for the nearest bus route. Street parking is typically available in this area, but check posted signage before leaving your vehicle.
VCA Heritage Animal Hospital asks pet owners to call ahead to confirm current opening hours. Hours can change for holidays, staffing, emergencies, or appointment availability, so confirming before you travel is the safest option.
You can contact VCA Heritage Animal Hospital by phone at (705) 526-6411. Use this number to confirm hours, ask about appointment availability, discuss urgent concerns, or enquire about current clinic policies.
To book an appointment at VCA Heritage Animal Hospital, call the clinic to enquire about availability. If your pet has a current medical issue, bring or mention any medical history, medications, diet details, and recent symptoms so the team can help prepare for the visit.
Consultation fees at VCA Heritage Animal Hospital vary by clinic and are not regulated by a government-published veterinary fee schedule in Canada. Provincial health insurance such as OHIP does not cover pets, so call to request a current quote and ask for an itemized written estimate before procedures or treatment plans. Because emergency care is listed in the clinic summary, after-hours or urgent-care fees, if available, are typically higher. Pet insurance and third-party payment-plan options may help some owners manage costs, but confirm any specific billing options directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but you should call ahead to confirm VCA Heritage Animal Hospital's current payment options. Some clinics may also support pet-insurance claims or third-party payment plans, but availability varies by clinic.
The supplied clinic summary lists emergency care and poison control among VCA Heritage Animal Hospital's services, but it does not confirm 24-hour or after-hours availability. If your pet has an urgent issue, call early to ask whether the clinic can see your pet, especially if you are not already a registered client.
No public star rating or review count was provided, but the supplied review summary is generally positive about the clinic's caring team, knowledgeable veterinarians, clear explanations, calm handling, follow-up calls, and compassionate end-of-life support. Mixed feedback included concerns about front-desk experiences, pricing, upselling, non-client limitations, and one difficult euthanasia account.
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Last updated: July 28, 2026