268 reviews
87 Wharncliffe Rd S, , ON N6J 2K2
#compassionateCare#friendlyStaff#anxiousPetHandling+13
What owners report about visiting
1 community reports｜1/5 details added｜Updated 8/4
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
An owner has reported bringing their pet here for a consultation.
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What owners say
Awaiting owner input on whether walk-in visits are possible.
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What owners say
Awaiting owner input on wait times.
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What owners say
Awaiting owner input on cost explanations.
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What owners say
Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and staff for being kind, compassionate, and patient, especially with seniors and during end-of-life care. Many mention clear, thorough explanations and feeling heard, with some noting same-day or urgent appointments and helpful triage advice. The clinic is frequently described as spacious, clean, and well run, with several shout-outs to specific vets for detailed, informative care.
💬Common Feedback & Suggestions
The most common concerns involve cost: several reviewers felt pricing had risen, cited upselling or unnecessary add-ons, reported higher-than-expected bills, and noted expensive prescriptions or being required to book exams for routine vaccines. A handful reported negative interactions with certain doctors or reception, including rudeness, condescension, and an appointment that was not found on arrival, plus occasional long waits or disorganization at checkout. A few owners felt consultations were rushed or disagreed with recommendations, and one reported a missed diagnosis. Overall sentiment is positive, but pricing transparency and front-desk consistency were recurring themes.
🏥Clinic Specialties
- Compassionate end-of-life and euthanasia services
- Urgent and same-day care for acute issues
- Soft-tissue surgery and spay/neuter
- Senior pet care and chronic disease management
- Dermatology and ear infection treatment
- Preventive care and vaccinations
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExplanations#cleanFacility#sameDayAppointments#emergencySupport#endOfLifeCare#frontDeskIssues#appointmentMixUps#longWaits#pricingConcerns#upsellingConcerns#wellnessPlanAvailable#petPortalApp#ampleParking
Overall Ratings
🐾Tips for Pet Owners
- Call early for urgent issues—multiple reviewers were accommodated same day.
- Ask for a detailed estimate and cost breakdown up front, and compare prescription prices or ask about filling scripts elsewhere.
- Confirm your appointment by phone/text before heading over to avoid scheduling mix-ups and allow extra time for checkout.
- Use the clinic’s app/pet portal to message the team, manage records, and streamline communication.
- If routine care is frequent, ask whether a monthly wellness plan could reduce overall costs.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
CF Masonville Place, 1680 Richmond St Parking
321mCF Masonville Place, 1680 Richmond St, London, ON N6G 0J4, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
VCA Masonville Animal Hospital is located at 101 Fanshawe Park Rd E, London, ON N5X 3V9. The closest listed public transport stop is Fanshawe at Richmond EB - #2831, a bus stop about a 7-minute walk away. If you are driving, CF Masonville Place, 1680 Richmond St Parking is listed nearby, about a 4-minute walk from the clinic.
VCA Masonville Animal Hospital asks pet owners to call ahead to confirm current opening hours before visiting. This is especially important if your pet needs urgent or same-day care.
You can contact VCA Masonville Animal Hospital by phone at (519) 660-1770. Calling is the best way to confirm hours, availability, booking details, and current clinic information.
To book an appointment at VCA Masonville Animal Hospital, call the clinic to enquire about available appointment times. Review feedback also mentions a clinic app or pet portal that may help with messaging the team, managing records, and streamlining communication.
Consultation fees vary by clinic in Canada and are not set by a government-published fee schedule; provincial health insurance such as OHIP does not cover pets. Call the clinic for a current quote, and for procedures or treatment plans, ask for an itemized written estimate before approving care. If your pet needs urgent or after-hours support, fees are typically higher. Pet insurance and third-party payment-plan options may be available in Canada generally, but you should confirm any specific options directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa, Mastercard, and tap-and-go options such as Apple Pay or Google Pay, but payment methods can vary by clinic. Call ahead to confirm accepted payment methods, pet-insurance claim support, or any third-party payment-plan options before your visit.
The available summary mentions urgent and same-day care for acute issues, helpful triage advice, and emergency support, but it does not confirm a dedicated 24-hour emergency service. Call early if your pet has an urgent concern, and call ahead to confirm whether the clinic can see your pet or direct you to emergency care.
Pet owner feedback is generally positive, with strong satisfaction for cleanliness, medical expertise, and recommendability. Owners often praise the vets and staff as kind, compassionate, patient, and clear in their explanations, especially for senior pets and end-of-life care. Recurring concerns include pricing transparency, higher-than-expected bills, occasional front-desk issues, appointment mix-ups, waits, and some mixed experiences with communication.
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Have you ever been seen here successfully without a reservation?
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Nearby Veterinary Clinics
Source: Google Maps
Last updated: July 28, 2026