4.3
31 reviews
3010-b Arlington Ave, , SK S7J 2J9
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praise a warm, compassionate team and knowledgeable vets who listen carefully and explain options clearly. Many note thorough exams, prompt answers, follow-up calls, and being fit in on short notice when their regular vet was closed or during urgent needs. Several describe excellent outcomes—from accurate diagnoses that saved a pet’s life to gentle, professional end‑of‑life support (including home visits)—and an openness to nutrition guidance and non‑medication options.
💬Common Feedback & Suggestions
A minority of reviews report communication issues, including a rude or unanswered phone line, unclear posted hours, and a cancelled appointment that wasn’t relayed. A few serious concerns were raised about consent and safety (a wrong prescription and a dental procedure that exceeded authorization), as well as surprise or extra charges. One reviewer also noted that records didn’t transfer between VCA clinics, leading to repeat recommendations and added expense. Overall sentiment is strongly positive, but tighter communication and explicit consent checks would help.
🏥Clinic Specialties
- Wellness exams and preventive care
- Integrative care and nutrition counselling (including raw diet support)
- Same-day and last-minute urgent appointments
- Cat-friendly, low-stress handling
- Dentistry and dental procedures
- In-clinic and at-home euthanasia and end-of-life support
🏷️Keywords
#compassionateCare#knowledgeableVets#friendlyStaff#listensAndExplains#sameDayAppointments#transparentFees#holisticApproach#nutritionCounselling#endOfLifeCare#atHomeEuthanasia#catFriendly#communicationIssues#unexpectedCharges#phoneResponsiveness#recordSharingIssues
Overall Ratings
🐾Tips for Pet Owners
- Call ahead to confirm hours and your appointment time, especially near closing, as one reviewer encountered confusion.
- Request an upfront, itemized estimate and ask the team to call for consent before performing any additional procedures.
- Bring your pet’s medical history (even from other VCA locations) to avoid repeat tests or duplicated recommendations.
- If you prefer raw, natural, or integrative options, mention this—staff have been receptive to tailoring care.
- For anxious cats, ask about low-stress alternatives such as exams in the car or in quieter areas.
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Last updated: August 5, 2026