Kennebecasis Valley Animal Hospital

What owners report about visiting

Collecting owner reports｜Help add what a visit is like

The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.

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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.

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Owner Review Summary

Distilled from Google reviews — see what pet owners actually say

👍What Pet Owners Praised

Owners consistently praised the veterinarians for compassionate, professional, and thorough care, with many noting good outcomes in urgent situations and routine visits. Reviewers repeatedly highlighted fair, reasonable pricing without pressure for unnecessary tests and said the team treats pets like their own. Long‑time clients expressed strong trust and said they would recommend the clinic.

💬Common Feedback & Suggestions

The most common concern was front‑desk service, with several reviews describing rude or dismissive phone interactions and one mentioning rough handling of a carrier. Some pet owners had difficulty getting appointments or were told the clinic wasn’t accepting new clients, including in emergencies; a few also cited confusion about posted hours and an unorganized process. There were isolated complaints about perceived upselling or high dental estimates and one unhappy end‑of‑life visit. Overall sentiment is positive, but customer‑service consistency and access for new clients were recurring pain points.

🏥Clinic Specialties

Emergency and urgent care
Dentistry and dental cleanings
Reproductive services (semen collection and freezing)
Neutering and routine surgeries
End-of-life and euthanasia support

🏷️Keywords

#compassionateCare#friendlyStaff#skilledVets#fairPricing#notOvercharging#emergencyAccommodations#loyalClients#thoroughExams#cleanFacility#rudeReception#appointmentAvailabilityIssues#newClientPolicy#dentalCare#reproductionServices

Overall Ratings

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🐾Tips for Pet Owners

Book early—multiple reviewers said new clients were sometimes not accepted or had trouble getting in.
For emergencies, call first to confirm they can see your pet, as cases are occasionally redirected elsewhere.
Discuss options and request a written estimate (especially for dental work); many reviewers felt pricing was fair and not pushy.
Bring previous medical records and medications to help the team assess quickly and maintain continuity of care.
Confirm hours and your appointment the day of your visit; one reviewer reported a mismatch between posted hours and voicemail. Also note that prescription diets were sold only to existing clients.

📊 **Overall Ratings** - Medical Expertise: 90% satisfied - Service Attitude: 78% satisfied - Convenience: 62% satisfied - Pricing: 86% satisfied - Cleanliness: 94% satisfied - Recommendability: 88% satisfied 👍 **What Pet Owners Praised** Owners consistently praised the veterinarians for compassionate, professional, and thorough care, with many noting good outcomes in urgent situations and routine visits. Reviewers repeatedly highlighted fair, reasonable pricing without pressure for unnecessary tests and said the team treats pets like their own. Long‑time clients expressed strong trust and said they would recommend the clinic. 💬 **Common Feedback & Suggestions** The most common concern was front‑desk service, with several reviews describing rude or dismissive phone interactions and one mentioning rough handling of a carrier. Some pet owners had difficulty getting appointments or were told the clinic wasn’t accepting new clients, including in emergencies; a few also cited confusion about posted hours and an unorganized process. There were isolated complaints about perceived upselling or high dental estimates and one unhappy end‑of‑life visit. Overall sentiment is positive, but customer‑service consistency and access for new clients were recurring pain points. 🏥 **Clinic Specialties** - Emergency and urgent care - Dentistry and dental cleanings - Reproductive services (semen collection and freezing) - Neutering and routine surgeries - End-of-life and euthanasia support 🏷️ **Tags** #compassionateCare #friendlyStaff #skilledVets #fairPricing #notOvercharging #emergencyAccommodations #loyalClients #thoroughExams #cleanFacility #rudeReception #appointmentAvailabilityIssues #newClientPolicy #dentalCare #reproductionServices 🐾 **Tips for Pet Owners** - Book early—multiple reviewers said new clients were sometimes not accepted or had trouble getting in. - For emergencies, call first to confirm they can see your pet, as cases are occasionally redirected elsewhere. - Discuss options and request a written estimate (especially for dental work); many reviewers felt pricing was fair and not pushy. - Bring previous medical records and medications to help the team assess quickly and maintain continuity of care. - Confirm hours and your appointment the day of your visit; one reviewer reported a mismatch between posted hours and voicemail. Also note that prescription diets were sold only to existing clients.