232 reviews
654 NS-2, , NS B2S 1C9
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the compassionate, animal‑centred care and fear‑free handling, especially for nervous pets. Many highlighted clear communication, thorough explanations, and proactive follow‑ups after procedures and surgeries. Reviewers also appreciated the ability to get same‑day or short‑notice appointments, along with a clean, modern facility. Fair pricing and options to fit different budgets came up repeatedly.
💬Common Feedback & Suggestions
Reviews were overwhelmingly positive, with only a few concerns noted. A couple of clients felt appointments (especially late on Fridays) could feel rushed, and one caller felt dismissed by phone staff. There was an isolated complaint about international travel paperwork being completed incorrectly and another about an expectation mismatch for a wellness visit not including extras like nail trims or anal glands. A single reviewer alleged discriminatory behaviour, and one mentioned unease with corporate ownership, though they stayed for the excellent staff.
🏥Clinic Specialties
- Dentistry and dental extractions
- Orthopaedic TPLO surgery
- Soft‑tissue surgery (spay/neuter, hysterectomy)
- Preventive care and vaccinations
- Fear‑free and feline‑friendly handling
- At‑home end‑of‑life care
🏷️Keywords
#compassionateCare#fearFreeHandling#felineFriendly#friendlyStaff#gentleWithNervousPets#clearCommunication#followUpCalls#sameDayAppointments#cleanFacility#fairPricing#thoroughExams#dentalCare#surgeryExpertise#adminPaperworkIssues#rushedAppointments#phoneMannerConcerns
Overall Ratings
🐾Tips for Pet Owners
- If your pet is anxious, mention it when booking—staff use fear‑free techniques and even have a separate entrance for nervous animals.
- For routine wellness visits, confirm in advance whether services like nail trims or anal gland expression are included.
- Call early if you need urgent care; many reviewers were accommodated with same‑day or short‑notice appointments.
- If you require international travel documents, verify the clinic can complete them and double‑check all details before your appointment.
- To avoid feeling rushed, consider scheduling earlier in the day or mid‑week rather than late Friday afternoons.
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Last updated: August 5, 2026