Boreal Veterinary Centre

What owners report about visiting

3 community reports|3/5 details added|Updated 8/15

The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.

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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.

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Owner Review Summary

Distilled from Google reviews — see what pet owners actually say

👍What Pet Owners Praised

Owners consistently praised the compassionate, professional care from both vets and technicians, especially during stressful emergencies and end-of-life visits. Many highlighted strong specialist skills (internal medicine, cardiology, oncology, and surgery), clear explanations, and frequent updates, with several pets’ lives saved or significantly improved. Triage was often swift and efficient, the facility is described as bright, modern, and very clean, and staff were accommodating of anxious or reactive animals. Several reviewers also noted fair or even below-quote bills and respect for budget constraints.

💬Common Feedback & Suggestions

While reviews are largely positive, a minority reported concerns about pricing and transparency, including feeling upsold, unexpected charges, or quotes that didn’t match final bills. Wait times can be long during busy periods, with some owners spending hours before definitive treatment. A few felt diagnostics were excessive or that euthanasia was raised too quickly, while one exotic-pet case was turned away due to equipment limitations. There were isolated service issues (communication lapses, policy confusion about appointments, and one complaint about aftercare handling), but these were far less common than the praise.

🏥Clinic Specialties

  • 24/7 emergency and critical care
  • Internal medicine for complex cases (e.g., IBD, endocrine)
  • Cardiology and echocardiography
  • Oncology and chemotherapy
  • Orthopaedic surgery (e.g., TPLO)
  • Soft-tissue and emergency surgery (e.g., foreign body, splenectomy, pancreatectomy)

🏷️Keywords

#compassionateCare#skilledSpecialists#clearCommunication#thoroughDiagnostics#supportiveEuthanasia#cleanModernFacility#fastTriage#frequentUpdates#budgetAccommodation#longWaits#priceTransparencyConcerns#perceivedUpselling#emergencyOnlyWalkIn#anxietyAwareHandling#icuCare#followUpCare

Overall Ratings

🐾Tips for Pet Owners

  • Call ahead to describe your pet’s condition; they often triage by phone and can advise whether to come immediately or monitor at home.
  • Ask for a written, itemized estimate and clarify what medications or follow-ups are included to avoid billing surprises; discuss your budget openly.
  • Expect variable wait times at peak hours in an ER setting—bring water, snacks, and your pet’s medical history to make the visit smoother.
  • If your pet is anxious or reactive, request accommodations (e.g., side entry or a quiet room); staff are experienced with stress-reduction techniques.
  • If you have an exotic pet, confirm by phone that the necessary equipment and expertise are available before you go.
📊 **Overall Ratings** - Medical Expertise: 88% satisfied - Service Attitude: 92% satisfied - Convenience: 74% satisfied - Pricing: 57% satisfied - Cleanliness: 96% satisfied - Recommendability: 90% satisfied 👍 **What Pet Owners Praised** Owners consistently praised the compassionate, professional care from both vets and technicians, especially during stressful emergencies and end-of-life visits. Many highlighted strong specialist skills (internal medicine, cardiology, oncology, and surgery), clear explanations, and frequent updates, with several pets’ lives saved or significantly improved. Triage was often swift and efficient, the facility is described as bright, modern, and very clean, and staff were accommodating of anxious or reactive animals. Several reviewers also noted fair or even below-quote bills and respect for budget constraints. 💬 **Common Feedback & Suggestions** While reviews are largely positive, a minority reported concerns about pricing and transparency, including feeling upsold, unexpected charges, or quotes that didn’t match final bills. Wait times can be long during busy periods, with some owners spending hours before definitive treatment. A few felt diagnostics were excessive or that euthanasia was raised too quickly, while one exotic-pet case was turned away due to equipment limitations. There were isolated service issues (communication lapses, policy confusion about appointments, and one complaint about aftercare handling), but these were far less common than the praise. 🏥 **Clinic Specialties** - 24/7 emergency and critical care - Internal medicine for complex cases (e.g., IBD, endocrine) - Cardiology and echocardiography - Oncology and chemotherapy - Orthopaedic surgery (e.g., TPLO) - Soft-tissue and emergency surgery (e.g., foreign body, splenectomy, pancreatectomy) 🏷️ **Tags** #compassionateCare #skilledSpecialists #clearCommunication #thoroughDiagnostics #supportiveEuthanasia #cleanModernFacility #fastTriage #frequentUpdates #budgetAccommodation #longWaits #priceTransparencyConcerns #perceivedUpselling #emergencyOnlyWalkIn #anxietyAwareHandling #icuCare #followUpCare 🐾 **Tips for Pet Owners** - Call ahead to describe your pet’s condition; they often triage by phone and can advise whether to come immediately or monitor at home. - Ask for a written, itemized estimate and clarify what medications or follow-ups are included to avoid billing surprises; discuss your budget openly. - Expect variable wait times at peak hours in an ER setting—bring water, snacks, and your pet’s medical history to make the visit smoother. - If your pet is anxious or reactive, request accommodations (e.g., side entry or a quiet room); staff are experienced with stress-reduction techniques. - If you have an exotic pet, confirm by phone that the necessary equipment and expertise are available before you go.

Other areas this clinic treats

Common conditions in each area

Conditions commonly treated here

Note: this content is for general reference only — it is not a diagnosis.

Aortic Stenosis

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Aortic Thromboembolism

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Arteriovenous Fistula and Arteriovenous Malformation

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Ascites

Condition info coming soon

Atrial Fibrillation and Atrial Flutter

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Atrial Premature Complexes

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Contact

Official website
borealvet.com/

Opening Hours

Please call the clinic to confirm opening hours

Map

Clinic Address

13940 164 St NW, Edmonton, AB T5V 1N8

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Frequently Asked Questions

Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.

Boreal Veterinary Centre is located at 13940 164 St NW, Edmonton, AB T5V 1N8. No public-transit station data was provided, so check Google Maps or Edmonton Transit Service for current bus routes before you travel. Driving may be practical for many pet owners, but parking is not confirmed; call ahead or check local signage when you arrive.

Boreal Veterinary Centre's opening hours are listed as please call ahead to confirm. Because this is an emergency and specialty veterinary centre, it is best to confirm availability before visiting, especially during busy periods.

A phone number was not provided in the source data. You can contact Boreal Veterinary Centre through its website at https://www.borealvet.com/ for current contact details and instructions.

To book or enquire about care at Boreal Veterinary Centre, use the clinic's website or call to enquire before arriving. For emergencies, describe your pet's symptoms clearly so the team can advise whether to come in immediately or monitor at home.

Consultation fees at Boreal Veterinary Centre are not listed in the source data, and veterinary fees in Canada vary by clinic and are not regulated by a government fee schedule. Provincial health insurance does not cover pets, so call for a current quote and ask for an itemized written estimate for procedures, diagnostics, medications, and follow-up care. After-hours or emergency fees are typically higher. Pet insurance and third-party payment-plan options may be worth asking about in general, but confirm directly with the clinic.

Specific payment methods for Boreal Veterinary Centre were not provided. In Canada, veterinary clinics commonly accept Interac debit, Visa, Mastercard, and tap-and-go options such as Apple Pay or Google Pay; some may support pet-insurance claims or third-party payment plans. Call ahead to confirm what is accepted before your visit.

Yes. Boreal Veterinary Centre is described as offering 24/7 emergency and critical care, with reviewers noting swift triage in urgent cases. Wait times can still vary during busy ER periods, so call ahead to describe your pet's condition when possible.

Boreal Veterinary Centre's listed specialties include internal medicine for complex cases, cardiology and echocardiography, oncology and chemotherapy, orthopaedic surgery such as TPLO, and soft-tissue or emergency surgery such as foreign body, splenectomy, and pancreatectomy cases.

Parking near Boreal Veterinary Centre is not confirmed in the provided data. No nearby paid parking lot was found in the Google Places search, but that does not confirm whether other parking is available, so call ahead or check local signage before leaving your vehicle.

Boreal Veterinary Centre has a 4.4 out of 5.0 rating from 493 reviews. Pet owners often praise the compassionate staff, clean modern facility, clear communication, specialist care, and emergency triage, while some reviews mention long waits, pricing concerns, and the need to clarify estimates in advance.

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Last updated: August 4, 2026