62 reviews
955 Conception Bay Hwy, , NL A1X 7T1
#compassionateCare#friendlyStaff#thoroughExams+13
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What owners say
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the warm, compassionate staff and vets who communicate clearly, listen to concerns, and treat pets as family. Many mention gentle, fear-free handling of anxious animals, thorough exams with options explained, and thoughtful follow-up calls. Same-day or prompt appointments and efficient check-ins were common, and the clinic is frequently described as clean, modern, and well run. Several reviews highlight successful urgent visits and even lifesaving care.
💬Common Feedback & Suggestions
While reviews are overwhelmingly positive, a recurring concern is pricing, with some owners feeling costs are high, deposits are strict, and financing relies on a third-party provider with upfront payment expectations. A few cited difficulty reaching the clinic by phone or frustrations around scheduling near closing time or for euthanasia. There were isolated clinical complaints (e.g., a spay complication and perceived overtreatment/upselling by past vets) and one dissatisfaction with a nail trim. Waits were generally short, though one owner reported a longer delay alongside a lost deposit when rescheduling.
🏥Clinic Specialties
- Emergency and urgent care
- Surgery (spay/neuter and other procedures)
- Exotic and small mammal medicine (rabbits, hamsters, reptiles)
- End-of-life and euthanasia support
- Anxiety- and fear-free handling
- Chronic disease management (allergies, heart conditions)
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#gentleHandling#thoroughExams#followUpCalls#sameDayAppointments#shortWaits#cleanFacility#emergencyCare#handlesExotics#pricingConcerns#paymentPolicies#financingIssues#loyalClients#recommendHighly
Overall Ratings
🐾Tips for Pet Owners
- Ask for a written estimate and clarify deposit, cancellation, and medication pricing policies in advance to avoid surprises.
- If you may need financing, confirm the third-party payment requirements beforehand and discuss any alternatives with staff.
- For anxious pets, let the team know when booking—they often allow extra time to help your pet settle and can handle gently on the floor if needed.
- Call early in the day for urgent concerns to improve your chances of a same-day appointment.
- When booking nail trims—especially for pets with dark nails—ask about their approach and whether a technician or vet will perform the trim.
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Last updated: August 5, 2026