423 reviews
311 Merritt Ave, Chatham, ON N7M 3G2
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Reviewers consistently praised the team’s compassion and calm, especially during emergencies and end‑of‑life care. Many highlight rapid access when regular vets were closed, with same‑day/Sunday appointments, after‑hours help, and even overnight monitoring that saved pets’ lives. Owners also commend clear explanations, attentive follow‑ups, and skilled treatment and surgeries that led to quick recoveries. Pricing is frequently described as fair, transparent, and not pushy, with a few noting flexible payment support.
💬Common Feedback & Suggestions
A small number of reviews report concerns, including one alleging a poor spay outcome that required a return visit, and another citing inadequate dosing instructions and intake missteps. A few commenters felt staff were brusque or that costs were high, and one owner said their dog was stressed by the visit. Overall sentiment is strongly positive, but these cases suggest confirming aftercare and medication directions before leaving, discussing handling for anxious pets, and requesting written estimates when helpful.
🏥Clinic Specialties
- Emergency and urgent care (after-hours and weekends)
- Surgery including emergency procedures and spay/neuter
- End-of-life and euthanasia care
- Dentistry and dental procedures
- Critical care and overnight monitoring
- Internal medicine and diagnostics
🏷️Keywords
#compassionateCare#emergencyAccess#weekendHours#afterHoursSupport#acceptsNonClients#lifeSavingCare#transparentPricing#affordableFees#noUpselling#clearCommunication#followUpCalls#paymentFlexibility#friendlyStaff#quickAppointments#surgeryExpertise#modernFacility
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for emergencies or after-hours issues; reviewers were often seen the same day, including Sundays and long weekends.
- Ask for an estimate and treatment options up front—many noted fair, transparent pricing and, in some cases, payment flexibility.
- Request clear written dosing and aftercare instructions before you leave, especially after surgery or urgent visits.
- If your pet is anxious, let staff know on arrival so handling can be adjusted for a gentler experience.
- If you’re visiting as a non‑client or for a second opinion, bring any recent records, medications, and test results to speed care.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Parking lot
729mChatham, ON N7M 1R2, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Thames Valley Animal Hospital is located at 670 Irwin St, Chatham, ON N7M 5J5 in Chatham-Kent. The closest listed public transport option is Chatham train station, about a 35-minute walk away, so many pet owners may find driving or checking a local bus route on Google Maps more practical; there is also a 24-hour parking lot about a 9-minute walk from the clinic.
Thames Valley Animal Hospital asks pet owners to call ahead to confirm current opening hours. This is especially important if your pet needs urgent, weekend, or after-hours care.
You can contact Thames Valley Animal Hospital by phone at (226) 884-5161. Calling ahead is recommended for appointments, emergencies, after-hours questions, and current clinic availability.
To book an appointment at Thames Valley Animal Hospital, call the clinic to enquire about availability. Reviews mention rapid access, same-day visits, Sunday appointments, and help for non-clients, but availability should always be confirmed directly before you go.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance such as OHIP does not cover pets. Call the clinic for a current quote, and for procedures or urgent care, ask for an itemized written estimate; after-hours or emergency fees are typically higher. Pet insurance and third-party payment-plan options exist in Canada, but confirm directly what payment support may be available.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but you should call ahead to confirm what Thames Valley Animal Hospital currently accepts. Some clinics may also support pet-insurance claims or third-party payment plans, so ask before your visit if that matters for your budget.
Yes, the provided review summary describes Thames Valley Animal Hospital as offering emergency and urgent care, including after-hours and weekend support. Pet owners reported same-day and Sunday appointments, help when regular vets were closed, and overnight monitoring in urgent cases; call ahead before arriving so the clinic can advise on availability.
Thames Valley Animal Hospital is described as providing emergency and urgent care, surgery including emergency procedures and spay/neuter, end-of-life and euthanasia care, dentistry, critical care with overnight monitoring, internal medicine, and diagnostics. For a specific condition or procedure, call to enquire about fit, timing, and any records you should bring.
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Last updated: July 28, 2026