223 reviews
320 E Mill St, Elora, ON N0B 1S0
#compassionateCare#friendlyStaff#gentleWithAnxiousPets+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Reviewers consistently praised the team’s compassionate, friendly manner and clear communication, often noting thorough explanations and helpful follow-up calls. Many highlighted strong medical outcomes, including successful surgeries and lifesaving care for complex cases—especially cats treated for FIP. Owners appreciated how the clinic accommodates emergencies and same-day needs, with staff staying late or fitting pets in on short notice. The atmosphere was described as welcoming and clean, and end-of-life support was handled with exceptional empathy.
💬Common Feedback & Suggestions
A minority of reviews raised concerns about cost, with several calling prices very expensive and one noting there are no payment plans; one owner also reported a medication quote/billing error. A few reviewers reported negative interactions with a particular vet, citing rudeness or unprofessional behaviour, and there were isolated complaints about misdiagnosis or questionable judgment. One review mentioned difficulty getting a prescription refill sent promptly, and another criticized the intake process around a surgery. Overall sentiment is very positive, but these issues were noted by some clients.
🏥Clinic Specialties
- FIP treatment and clinical study support
- Orthopaedic and soft-tissue surgery
- Emergency and same-day care
- Compassionate end-of-life and euthanasia support
- Internal medicine and diagnostics for complex cases
🏷️Keywords
#compassionateCare#knowledgeableVets#fipExpertise#surgicalSkills#clearCommunication#thoroughExams#followUpCalls#emergencyAccommodations#sameDayAppointments#friendlyStaff#cleanFacility#endOfLifeSupport#highPrices#billingIssues#prescriptionRefillDelays#rudeInteractions
Overall Ratings
🐾Tips for Pet Owners
- If cost is a concern, ask for a detailed written estimate in advance and confirm medication prices to avoid surprises.
- Be aware that reviewers noted no payment plans; plan finances or insurance accordingly for major procedures.
- Call ahead for urgent issues—this clinic often accommodates emergencies and same-day appointments, even on weekends or after hours.
- If your pet is anxious, let the team know; reviewers found the techs particularly gentle and supportive.
- Request prescription refills a few days early to allow time for processing and pharmacy coordination.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Parking
743m174 Queen St W, Fergus, ON N1M 1S7, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
South Tower Animal Hospital is located at 701 Tower St S, Fergus, ON N1M 2R2 in Centre Wellington. No subway, light-rail, or train station was found within walking distance, so driving may be the most practical option; for transit, check Google Maps or the local transit agency for the nearest bus route.
South Tower Animal Hospital asks pet owners to call ahead to confirm current opening hours. This is especially important if your pet needs same-day, weekend, urgent, or after-hours care.
You can contact South Tower Animal Hospital by phone at (519) 787-8550. Call ahead to confirm hours, appointment availability, urgent-care options, pricing, and any documents your pet may need for a visit.
To book an appointment at South Tower Animal Hospital, call the clinic directly and ask about the next available time. Review feedback notes that the clinic has accommodated emergencies and same-day needs, but availability should always be confirmed in advance.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule, and provincial health insurance such as OHIP does not cover pets. Call South Tower Animal Hospital for a current quote, and ask for an itemized written estimate before procedures; urgent or after-hours care is typically higher, and pet insurance or third-party payment options may be worth discussing in general terms.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but you should call ahead to confirm what South Tower Animal Hospital currently accepts. Some clinics may also support pet-insurance claims or third-party payment plans, but these should not be assumed unless confirmed by the clinic.
South Tower Animal Hospital is described in the review summary as accommodating emergencies and same-day care, including situations where staff fit pets in on short notice or stayed late. Call ahead before going, because urgent and after-hours availability can change and after-hours fees are typically higher.
Parking is listed nearby, about 743 metres from South Tower Animal Hospital, which is roughly a 9-minute walk. Because this is a transit-sparse area, driving and checking parking options before your visit may be helpful.
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Last updated: July 28, 2026