177 reviews
3101 Appleby Line, , ON L7M 0V7
#compassionateCare#clearCommunication#thoroughExams+13
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The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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What owners say
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What owners say
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What owners say
Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the exceptionally kind, patient team and the way they communicate clearly, explain options, and follow up after visits. Many highlighted transparent pricing and a membership model that makes routine care and multi‑pet households more affordable. Reviewers also loved the modern, spotless, welcoming facility and noted how well anxious or reactive pets were handled. Same‑day help for urgent issues and even holiday availability came up often.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive; only a few concerns surfaced. A small number of visitors reported longer waits or appointment changes, and one person mentioned not meeting the veterinarian during their visit. A couple of reviewers felt there was upselling or higher costs, and one noted difficulty booking through Google on a phone (desktop worked fine). Another isolated critique referenced inexperience early on.
🏥Clinic Specialties
- Emergency and urgent care
- End-of-life and euthanasia support
- Fear-free handling for anxious/reactive pets
- Puppy and kitten wellness and vaccinations
- Dentistry and oral surgery
- Diabetes and chronic disease management
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#transparentPricing#membershipValue#fairPricing#noPressureSales#fearFreeHandling#modernCleanFacility#sameDayAppointments#open7Days#emergencyCare#followUpTexts#appConvenience#longWaits
Overall Ratings
🐾Tips for Pet Owners
- Consider the membership if you have multiple pets or expect frequent checkups—it includes exam fees and helped many reviewers save money.
- For urgent concerns, call—many reviewers were offered same‑day visits and even help on holidays.
- If your pet is anxious or reactive, let the team know ahead of time; they tailor low‑stress handling and go at your pet’s pace.
- Use the clinic’s app and text messaging to access records, estimates, and post‑visit follow‑ups.
- If mobile booking via Google gives you trouble, try booking from a computer or directly through the website.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Municpal Parking Lot
208m519 John St, Burlington, ON L7R 1L2, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Novel is located at 561 Brant St, Burlington, ON L7R 2G6. The closest listed public transit station is Burlington GO, a train station about an 18-minute walk away; you can also plan a local bus connection through Google Maps or Burlington Transit. If you are driving, Municpal Parking Lot is listed nearby, about a 3-minute walk from the clinic.
Novel's current opening hours are not listed in the provided data. Please call ahead to confirm the clinic's hours before visiting, especially for urgent care, weekends, or holidays.
You can contact Novel by phone at (226) 227-3838. No website is listed in the provided clinic data.
To book an appointment at Novel, call the clinic to ask about available times and whether your pet's concern is suitable for a routine visit or urgent appointment. The review summary also mentions app and text-message convenience, but availability should be confirmed directly with the clinic.
Veterinary consultation fees in Canada vary by clinic and are not regulated by a government-published fee schedule; provincial health insurance such as OHIP does not cover pets. Call Novel for a current quote, and for procedures ask for an itemized written estimate before treatment. If your pet needs urgent, emergency, or after-hours care, fees are typically higher. Pet insurance and third-party payment-plan options may be available in Canada generally, but you should confirm any options directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay; some may also support pet-insurance direct claims or third-party payment plans. Because specific payment details are not listed for Novel, call ahead to confirm before your visit.
The provided review summary lists emergency and urgent care, same-day appointments, open-7-days availability, and mentions help on holidays. For an urgent or after-hours concern, call ahead to confirm whether Novel can see your pet and what fees or triage steps apply.
The provided review summary is strongly positive, with high satisfaction for medical expertise, service attitude, cleanliness, convenience, pricing, and recommendability. Pet owners praised the kind and patient team, clear communication, transparent pricing, follow-up after visits, low-stress handling for anxious or reactive pets, and a modern, spotless facility.
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Have you ever been seen here successfully without a reservation?
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Nearby Veterinary Clinics
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Last updated: July 28, 2026