552 reviews
4099 County Rd 29, , ON K6V 5T4
#compassionateCare#efficientProcess#driveThroughDropOff+13
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the kind, compassionate team and knowledgeable vets who take time to explain care and follow up after visits. Many highlight excellent outcomes and thoughtful support through difficult moments, including peaceful end‑of‑life care and sympathy follow‑ups. Reviewers also noted honest recommendations without upselling and strong handling of emergencies, dental work, and complex cases—including care for exotics like bearded dragons, hedgehogs, and rats.
💬Common Feedback & Suggestions
Most reviews are strongly positive, with a few recurring concerns. Several owners mentioned cost sensitivity (up‑front fees, medication prices, or expensive referrals) and strict policies such as not accepting new clients, not dispensing food/meds to non‑clients, or being turned away when late. A handful cited access issues—very busy periods, crowded curbside waits during COVID, and emergencies declined for non‑clients. Isolated care concerns included post‑vaccine soreness, a nail‑trim injury, or feeling pushed toward prescriptions over natural options.
🏥Clinic Specialties
- End-of-life and euthanasia care
- Emergency and toxic ingestion treatment
- Exotic and small mammal/reptile care
- Dentistry and dental procedures
- Preventive care and vaccinations
- Management of complex feline cases
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#clearCommunication#followUpCalls#griefSupport#emergencyHelp#exoticsExperience#longTermClients#onlineReminders#noUpselling#priceConcerns#strictPolicies#busyClinic#freeParking#covidProtocols
Overall Ratings
🐾Tips for Pet Owners
- Book early and confirm availability—reviews note the clinic can be very busy and at times not accepting new clients.
- If you’re not a current client, ask ahead about policies for emergencies, prescriptions, and purchasing pet food.
- Request a written estimate and discuss options; reviewers noted the team can be transparent about what’s necessary and may offer at‑home guidance when appropriate.
- If you have an exotic pet (reptiles or small mammals), ask to see a vet experienced with those species.
- Monitor your pet after vaccinations or nail care and call the clinic if you notice unusual soreness or distress.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Deciduous Teeth, Persistent (Retained)
Dentigerous Cyst
Enamel Hypoplasia/Hypocalcification
Feline Stomatitis-Feline Chronic Gingivostomatitis (FCGS)
Gingival Enlargement/Hyperplasia
Halitosis
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Island City Animal Hospital is located at 1275 Kensington Pkwy Unit 14, Brockville, ON K6V 6C3. The closest listed public transport is Brockville train station, but it is about a 30-minute walk away, so driving or checking a local bus route through Google Maps or the local transit agency may be easier. No nearby paid parking lot was found; street parking is typically available in the area, but check posted signage before leaving your vehicle.
Island City Animal Hospital's opening hours are not listed in the provided information. Please call ahead to confirm current hours before visiting, especially because reviews mention the clinic can be very busy.
You can contact Island City Animal Hospital by phone at (613) 345-7388. Calling is the best way to confirm hours, appointment availability, client policies, and whether the clinic can help with your pet's specific concern.
To book an appointment at Island City Animal Hospital, call the clinic to ask about availability and current booking policies. Reviews suggest booking early, as the clinic can be busy and may at times have restrictions around accepting new clients.
Consultation fees vary by clinic in Canada and are not set by a government-published veterinary fee schedule. Provincial health insurance such as OHIP does not cover pets, so call the clinic for a current quote and ask for an itemized written estimate for procedures, dental work, emergency treatment, or complex cases. After-hours or emergency-related fees are typically higher when emergency care is needed. Pet insurance and third-party payment-plan options may exist in Canada, but confirm directly with the clinic before assuming they are accepted.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but specific payment methods for Island City Animal Hospital are not listed in the provided data. Call ahead to confirm accepted payment types, pet-insurance claim options, or any third-party payment-plan process before your visit.
Island City Animal Hospital is noted for end-of-life and euthanasia care, emergency and toxic ingestion treatment, dentistry and dental procedures, preventive care and vaccinations, complex feline cases, and exotic or small mammal and reptile care. Reviews specifically mention experience with pets such as bearded dragons, hedgehogs, and rats, but owners should call ahead to confirm the right veterinarian is available for their species.
Pet owner feedback for Island City Animal Hospital is strongly positive in the provided review summary, especially for compassionate care, knowledgeable veterinarians, clear explanations, follow-up calls, grief support, and avoiding unnecessary upselling. Common concerns include cost sensitivity, busy periods, strict client policies, and access limits for non-clients or late arrivals.
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Last updated: July 28, 2026