236 reviews
628 O'Brien St, , NS B0N 2T0
#compassionateCare#lifeSavingInterventions#clearCommunication+13
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s kindness, patience, and clear communication from reception through to the veterinarians. Many noted thorough exams, no pressure or upselling, and vets who take time to explain options and follow up after procedures. Pets that are anxious or reactive were handled gently with accommodations (treats, working at the pet’s pace, side-door/quiet room access), and urgent cases were often seen the same day. Reviewers also highlighted a clean, well‑organised clinic and long-term trust built over years.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few recurring concerns. A handful of owners reported difficulty reaching the clinic by phone, long holds or delayed voicemail responses, and occasional waits to pay or collect prescriptions; a few also said they were turned away due to over‑booking. There were isolated complaints about higher medication prices compared with external pharmacies, though many others felt pricing was fair and appreciated the lack of upselling. Overall sentiment strongly favours the clinic’s care and communication.
🏥Clinic Specialties
- Equine medicine and farm calls
- Dentistry and dental cleanings
- Soft-tissue surgery (spay/neuter, lump and eyelid tumour removal)
- Emergency and urgent care
- Gentle handling for fearful or reactive pets
- End-of-life and euthanasia support
🏷️Keywords
#compassionateCare#friendlyFrontDesk#clearCommunication#thoroughExams#gentleWithAnxiousPets#emergencyCare#sameDayAppointments#equineServices#dentalProcedures#followUpCalls#noUpselling#fairPricing#busyPhones#refillDelays#longTermClients#cleanOrganizedClinic
Overall Ratings
🐾Tips for Pet Owners
- Call early for urgent issues—many pets were accommodated the same day or at opening.
- If your pet is anxious, ask to use a side door or go straight to a room and bring favourite treats to help them settle.
- Request a written estimate and discuss options; reviewers note the team is transparent and doesn’t upsell.
- Order prescription refills a few days ahead to avoid delays at pickup.
- Equine owners: keep the clinic’s number handy for prompt farm-call assistance in emergencies.
Contact
Opening Hours
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Last updated: August 5, 2026