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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate staff and thorough, professional vets who deliver first-class care. Many noted efficient service and great outcomes, with pets recovering well. Reviewers also appreciated helpful front-desk support and the availability of services ranging from vaccinations and emergency after-hours care to grooming.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive. The only recurring criticism was a comment that prices can be a bit expensive, though it was paired with acknowledgement that the team cares. There were few direct remarks about cleanliness or wait times, so expectations on those aspects are less clear.
🏥Clinic Specialties
- After-hours emergency care
- On-farm and large-animal visits
- Vaccinations and preventative care
- Grooming and pet haircuts
- Thorough clinical assessments
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Discuss costs up front or ask for an estimate, as one reviewer felt prices were a bit high.
- For urgent issues, call ahead—reviewers mention they provide after-hours emergency care.
- If you have livestock or need a farm visit, enquire about their service area and availability.
- They offer grooming; book haircuts in advance if your pet needs one.
- Ask about their Best Mates program mentioned by reviewers to see if it suits your pet’s needs.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜17:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
The clinic is at 72 Dunlop St, Mortlake VIC 3272. As there isn’t a train or light-rail station within easy walking distance, driving is usually the simplest option; street parking is typically available on and around Dunlop St (check local signage). If you’re using public transport, check Google Maps for the nearest bus route and walking directions.
They are open Monday to Friday from 8:30 am to 5:00 pm. For after-hours emergencies or public holiday arrangements, please call ahead for current advice.
You can contact the clinic on (03) 5599 2612. You can also visit their website for more information: https://www.apiam.com.au/locations/terang-mortlake-veterinary-clinic/
To book, call the clinic or visit their website to enquire about availability and the best time for your pet.
Consultation fees vary between Australian vet clinics and aren’t government-regulated, so it’s best to call the clinic for a current quote. Medicare doesn’t cover pets, so ask for an itemised written estimate for any procedures. As they provide after-hours support, be aware that emergency/after-hours fees are typically higher. If you have pet insurance or are considering payment-plan options, check your insurer and ask the clinic what they can accept.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some may support pet-insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
Yes—after-hours emergency care is available; call ahead for instructions on how to access help outside normal hours, and note that after-hours fees are usually higher.
Yes—street parking is typically available on Dunlop St and nearby streets; please check local signage for any time limits or restrictions.
Services noted include after-hours emergency care, on-farm and large-animal visits, vaccinations and preventative care, grooming and pet haircuts, and thorough clinical assessments. For on-farm service areas and availability, call to enquire.
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