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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and clear communication throughout visits and follow‑ups. Many cited strong clinical outcomes, from successful hip surgery and effective emergency care (heatstroke and road trauma) to thorough assessments and straightforward aftercare advice. People also appreciated quick, efficient appointments (including weekend help) and fair, reasonable pricing.
💬Common Feedback & Suggestions
A small number of reviewers reported concerns about clinical consistency and communication, including one case of poor diagnostic clarity and being asked to rebook with another vet. Another felt their consultation lacked focus and noted their dog developed kennel cough soon after. One reviewer was frustrated by not being able to obtain a phone estimate for a dental clean, and there was an instance where an over‑the‑counter item wasn’t in stock. Overall, however, feedback was overwhelmingly positive.
🏥Clinic Specialties
- Orthopaedic surgery (hip operations)
- Emergency and trauma care
- Avian medicine
- Breeding and pregnancy care
- Preventive care and vaccinations
- End-of-life and euthanasia support
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Bring any previous records and X‑rays—reviewers noted the vets coordinate well with your local clinic for complex cases and surgery planning.
- If you prefer continuity, request the same vet when booking and ask plenty of questions—staff were praised for clear explanations and aftercare guidance.
- For urgent needs, call ahead as they have helped on weekends and with walk‑ins in emergencies.
- Discuss costs during booking or at the consult, as phone estimates for procedures may not always be available.
- If your pet is anxious, ask about short‑ and longer‑acting options to keep them calm when you need to leave them alone or for clinic visits.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:30 | |||||||
| 08:00〜18:00 | |||||||
| 08:30〜17:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Hermit Park Veterinary Hospital is at 223 Charters Towers Road, Hermit Park QLD 4812 in Townsville. There isn’t a train, metro or light-rail stop within easy walking distance, so it’s usually easiest to drive or plan a bus trip using Google Maps. Street parking is typically available on Charters Towers Road and nearby streets—check local signage and allow a few extra minutes at busy times.
They’re open Monday to Friday 8:00 am–5:30 pm (Wednesday until 6:00 pm) and Saturday 8:30 am–5:00 pm; closed Sunday.
You can call (07) 4779 5222 or visit https://www.palmsvetgroup.com.au/ for more information.
You can book by calling the clinic or via their website at https://www.palmsvetgroup.com.au/. If you prefer continuity, request the same vet when you book, and for urgent needs it’s best to call ahead for advice.
Consultation fees vary between Australian vet clinics and aren’t government‑regulated, so call the clinic for a current quote and ask for a written, itemised estimate for any procedures. Medicare doesn’t cover pets. After-hours and emergency visits typically attract higher fees. If you have pet insurance or prefer payment-plan options (e.g. GapOnly claims, VetPay or Afterpay), ask whether these can be accommodated.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some also support pet‑insurance gap claims or payment plans—please call ahead to confirm what this clinic accepts on the day.
They provide emergency and trauma care, and reviewers report they’ve helped with urgent cases (including weekends) and walk‑ins during opening hours. For emergencies, call ahead for advice; after‑hours availability isn’t listed, so check their website or call first to confirm what to do outside business hours.
Yes—street parking is usually available near the clinic on Charters Towers Road and surrounding streets; please check signage as time limits may apply.
They offer orthopaedic surgery (including hip operations), emergency and trauma care, avian medicine, breeding and pregnancy care, preventive care and vaccinations, and end‑of‑life and euthanasia support.
Pet owners rate the clinic 4.7 out of 5 (95 reviews), praising the friendly, compassionate team, clear communication, efficient visits, strong clinical outcomes (including successful hip surgery and emergency care) and fair pricing. A few mentioned inconsistent communication, difficulty getting a phone estimate for a dental clean, and an out‑of‑stock item, but overall feedback is very positive.
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