104 reviews
181 Geaney Lane, Deeragun QLD 4818
#compassionateCare#friendlyStaff#skilledSurgeons+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, caring team and clear communication from vets and nurses, including patient answers to questions and follow‑up calls after procedures. Many noted gentle handling of anxious pets and the ability to act quickly in urgent situations (e.g., snake bite), along with solid outcomes for dental work and even complex surgery such as TPLO. Several reviews also mentioned transparent, upfront quotes and cost explanations.
💬Common Feedback & Suggestions
While most feedback was positive, a few owners reported long waits, appointment cancellations or booking mix‑ups, and difficulty securing urgent appointments. Some felt prices were high or experienced pressure to buy extras, with mixed views on the Healthy Pets Plus program. There were isolated reports of brusque or rude interactions, one serious complaint about misdiagnosis and finance‑first triage, and a single cleanliness concern after a visit, plus a dispute over a microchip hand‑in. Overall sentiment remains strongly positive with these issues appearing in a minority of reviews.
🏥Clinic Specialties
- Dentistry and dental procedures
- Emergency and critical care
- Orthopaedic surgery (TPLO)
- Avian and bird care
- Anxious pet handling and sedation
- Allergy advice and management
🏷️Keywords
#friendlyStaff#compassionateCare#clearCommunication#followUpCalls#knowledgeableVets#anxiousPetHandling#emergencyCare#dentalCare#orthopaedicSurgery#avianCare#transparentPricing#upsellingConcerns#appointmentDelays#bookingIssues#expensiveForSome#rudeStaffIncidents
Overall Ratings
🐾Tips for Pet Owners
- Book ahead and confirm your appointment to avoid delays or cancellations, and allow extra time in case the clinic is running behind.
- If your case is urgent, call first to request triage and secure an emergency slot or guidance on the fastest option.
- Ask for an itemised estimate and discuss cheaper alternatives up front; staff are described as transparent about costs.
- Let the team know if your pet is anxious; they are gentle and may accommodate measures like staying nearby during sedation.
- If considering the Healthy Pets Plus membership, review inclusions and T&Cs carefully to be sure it suits your needs.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Deeragun is at 1/12 Deeragun Road, Deeragun QLD 4818. There isn’t a train or light-rail station within easy walking distance, so driving is usually best. Street parking is typically available nearby—please check local signage. If you’re using public transport, use Google Maps to find the nearest bus route from your location.
They’re open Monday to Friday, 8:00 am to 6:00 pm, and closed on Saturday and Sunday. Hours may differ on public holidays, so please call ahead or check their website for updates.
You can contact Greencross Vets Deeragun on (07) 4751 7555. You can also visit their website: https://www.greencrossvets.com.au/vets/deeragun/
Book by calling the clinic or visiting their website to request an appointment. For urgent cases, call first so the team can advise and prepare.
Consultation fees vary between clinics in Australia and aren’t government-regulated, and Medicare doesn’t cover pets. For the current consult fee at this clinic, please call to get a quote, and ask for an itemised written estimate for any procedures. If you need urgent care outside normal hours, be aware after-hours emergency fees are typically higher. If you have pet insurance, check your cover; some insurers offer gap claims, and some clinics offer payment plans (e.g., GapOnly, VetPay, Afterpay)—ask what’s available.
Commonly accepted methods at Australian vet clinics include EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay); some also support pet-insurance gap claims or payment plans (e.g., GapOnly, VetPay, Afterpay). Please call ahead to confirm what this clinic accepts.
They can assist with urgent cases during opening hours; for after-hours emergencies (they’re open Mon–Fri 8:00 am–6:00 pm and closed weekends), please call first for guidance or seek a 24/7 emergency vet in Townsville. If you’re coming in with a critical case during opening hours, call ahead so the team can prepare.
Yes—street parking is typically available near the clinic on Deeragun Road; remember to check local signage. No nearby paid car park was identified.
Greencross Vets Deeragun offers dentistry and dental procedures, emergency and critical care, orthopaedic surgery (including TPLO), avian and bird care, gentle handling and sedation for anxious pets, and allergy advice and management.
Greencross Vets Deeragun is well reviewed, with a 4.5/5 rating from 151 reviews. Owners praise the friendly, caring team, clear communication and follow-up, gentle handling of anxious pets, prompt action in urgent situations, and good outcomes for dental work and complex surgery like TPLO, with transparent quotes. Some mention long waits, booking mix-ups, higher prices or pressure to buy extras, occasional brusque interactions, and an isolated cleanliness concern, but overall sentiment is strongly positive.
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Last updated: 30 June 2026