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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s kindness, compassion and clear communication, noting they take time to explain options and never pressure decisions. Many mention gentle handling of anxious or reactive pets, excellent follow-up after procedures, and thoughtful touches like bravery certificates and post-op check-ins. Surgical and medical care were frequently commended, including desexing, dental work, urgent and complex cases, with pets returning home comfortable and well.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive. A single review raised concerns about management communication and people skills, and one older comment mentioned the service felt slightly expensive, though most feedback describes clear quotes and fair pricing. One person noted COVID-era restrictions made visits a bit awkward at the time. Otherwise, no recurring issues were reported.
🏥Clinic Specialties
- Desexing and sterilisation surgery
- Dentistry and dental extractions
- End-of-life and euthanasia care
- Emergency and critical care
- Soft-tissue surgery and tumour removal
- Handling anxious, reactive and feral pets
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Ask for a clear quote and discuss budget upfront—reviewers say the team is transparent on costs and will work with you on options.
- If your pet is anxious or reactive, let the staff know; they can meet you at the car and use calm handling and treats to keep pets comfortable.
- For surgeries or procedures, expect updates and follow-up calls—keep your phone handy and follow the aftercare instructions provided.
- During end-of-life visits, you can request a private room and keepsakes like paw or nose prints or a small fur clipping.
- Bring previous medical records or authorise a transfer; the team has helped source past records to ensure continuity of care.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:30 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Westbrook Veterinary Surgery is at Shop 1, 85 Main Street, Westbrook QLD 4350 in the Toowoomba region. There’s no train or light-rail within easy walking distance, so driving is usually best. Street parking is typically available nearby—check local signage. If you’re using public transport, plan a bus route via Google Maps for the simplest option.
They’re open Monday to Friday from 8:00 AM to 5:30 PM, and closed on Saturday and Sunday. Hours may change on public holidays—check before you visit.
Call (07) 4630 6633. You can also visit http://westbrookvets.com/ or stop by at Shop 1, 85 Main Street, Westbrook QLD 4350.
To book an appointment, call the clinic or visit their website to learn more about scheduling. For urgent cases during opening hours, call before arriving so the team can prepare.
Consultation fees vary by clinic in Australia and aren’t government-regulated, and Medicare doesn’t cover pets. For the current consultation price, call the clinic for a quote and ask for an itemised written estimate for any procedures or surgery. After-hours emergency clinics typically charge more than daytime consults. Many owners use pet insurance, and some clinics may offer gap claims or payment plans—ask what options are available.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay or Google Pay), and some offer pet-insurance gap claims or payment plans; call ahead to confirm what this clinic accepts on the day.
They can assist with emergencies during opening hours; for after-hours crises, use a 24/7 emergency veterinary hospital in the Toowoomba region. If your pet is in distress, head straight there and call ahead to let them know you’re coming.
Yes—street parking is usually available on Main Street and nearby roads; arrive a little early and check local signage for any time limits.
Services noted include desexing and sterilisation, dentistry and dental extractions, soft-tissue surgery and tumour removal, emergency and critical care, compassionate end-of-life and euthanasia care, and gentle handling for anxious, reactive or feral pets.
Pet owners rate the clinic 4.9 out of 5.0 from 162 reviews, praising kindness, clear communication, gentle handling of anxious pets, thorough care and thoughtful follow-up; a small number mentioned management communication or cost perceptions, but most highlighted transparent quotes, fair pricing and clean facilities.
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