PETstock Vet Toowoomba

📊 **Overall Ratings** - Medical Expertise: 83% satisfied - Service Attitude: 86% satisfied - Convenience: 60% satisfied - Pricing: 65% satisfied - Cleanliness: 100% satisfied - Recommendability: 72% satisfied 👍 **What Pet Owners Praised** Owners consistently praised the team’s kindness, patience and thorough communication, with several noting clear explanations and proactive post‑visit check‑ins. Many highlighted smooth desexing experiences, thoughtful handling of reactive or anxious pets, and compassionate end‑of‑life care. A few also mentioned fair or reasonable pricing and vets spending unhurried time with their animals, including less common species like a rooster. 💬 **Common Feedback & Suggestions** While reviews are largely positive, a few owners reported concerns about billing and treatment choices, including feeling overcharged and being sold unnecessary or oversized medication. There were also communication lapses such as having to chase blood test results or not receiving a promised call about titre testing. Some feedback related to the on‑site grooming/retail services mentioned unauthorised add‑ons, delays with rebooking, and higher prices on certain items. 🏥 **Clinic Specialties** - Desexing surgery and aftercare - Avian and poultry care - Compassionate euthanasia and end‑of‑life support - Behaviour‑sensitive handling for reactive pets - Blood tests and diagnostics - Sedation for difficult or anxious cats 🏷️ **Tags** #compassionateCare #friendlyStaff #clearExplanations #attentiveFollowUp #knowledgeableVets #desexingSurgery #exoticPetCare #handlesReactiveDogs #euthanasiaSupport #bloodDiagnostics #sedationForAnxiousPets #fairPricing #cleanFacility #communicationGaps #groomingConcerns 🐾 **Tips for Pet Owners** - If your pet is reactive or anxious, let the team know when booking and on arrival so they can help you navigate around other animals and minimise stress. - Ask for a clear treatment plan and itemised costs up front, including appropriate medication sizes, to avoid paying for more than you need. - If you’re seeking specific tests (e.g. titre testing), confirm availability, pricing and expected turnaround, and follow up if you don’t hear back. - After procedures like desexing, follow the clinic’s aftercare instructions and keep your phone handy for their proactive check‑ins. - If using the co‑located grooming service, confirm exactly what’s included and the expected timing to avoid surprise add‑ons or delays.