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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, compassionate team who treat pets and people with respect, especially during difficult end-of-life decisions. Many cited skilled, professional care in emergencies such as snake bites, with clear explanations and regular updates that eased stress. The staff are described as friendly and welcoming, pricing is often called fair or well priced, and services like puppy school also earned positive mentions.
💬Common Feedback & Suggestions
A few reviewers flagged limited hours or after-hours access, including one account where a cat could not be seen in time. There were isolated concerns about front-desk manner and a refusal to provide first aid to a person who was bitten while bringing in wildlife. One long-term client reported mixed experiences in the past and would only use the clinic for general care. Overall, reviews are strongly positive, with these issues the exception rather than the rule.
🏥Clinic Specialties
- Snake bite treatment and antivenom care
- Compassionate euthanasia and end-of-life support
- Emergency and urgent care
- Puppy school and behaviour basics
- Wildlife triage and care
- Chronic disease management (e.g., Cushing’s)
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- For emergencies like suspected snake bites, call ahead and get your pet in quickly—reviewers said early treatment made a big difference.
- Check opening hours and ask about after-hours options; some help has been given over weekends by phone, but availability can be limited.
- Ask for an estimate and discuss treatment options—many owners felt the pricing was fair and good value.
- Consider enrolling young dogs in the clinic’s puppy school, which reviewers rated highly.
- If you’re bringing in injured wildlife, handle with care and seek your own medical attention for any bites or scratches.
Other areas this clinic treats
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Conditions commonly treated here
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜17:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Crows Nest Veterinary Clinic is at 16 William Street, Crows Nest QLD 4355 in the Toowoomba region. There isn’t a train or light-rail station within easy walking distance, so driving is usually best; street parking is typically available nearby—check local signage. If you’re using public transport, use Google Maps to find the nearest bus route and stops.
They’re open Monday to Friday, 9:00 AM to 5:00 PM, and closed on Saturday and Sunday. Hours may change on public holidays, so check before you visit.
You can call (07) 4698 2520. You can also visit their website for updates: http://www.secountryvets.com.au/.
Call the clinic to arrange an appointment, and check the website for any updates on services and availability. For urgent issues such as a suspected snake bite, call ahead and bring your pet in promptly.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so costs vary by clinic and case. For the current consult fee, call the clinic and ask for an itemised written estimate for any procedures or hospital care. As they handle emergencies, be aware after-hours fees are typically higher than standard daytime rates. If you have pet insurance or are considering payment-plan options, check your policy and ask what options might be available in general.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay); some also support pet-insurance gap claims or payment plans. Call ahead to confirm what this clinic offers on the day.
The clinic provides emergency and urgent care, including snake-bite treatment and antivenom care, during opening hours. Reviews note after-hours access can be limited (some help has been given over weekends by phone), so call ahead for advice; if they’re unavailable, follow their guidance for next steps.
Yes—street parking is typically available near 16 William Street and surrounding streets; check local signage for any time limits.
Owners highlight services including snake bite treatment with antivenom care, emergency and urgent care, compassionate euthanasia and end-of-life support, puppy school and behaviour basics, wildlife triage and care, and chronic disease management (e.g., Cushing’s).
The clinic is well regarded, with a 4.5/5 rating from 40 reviews and strong praise for caring, compassionate staff, skilled emergency care (including snake bites), clear communication, fair pricing and a popular puppy school. A few reviews mention limited after-hours access and occasional front-desk concerns, but overall feedback is very positive.
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