What owners report about visiting
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The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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What owners say
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What owners say
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What owners say
Awaiting owner input on cost explanations.
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Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
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Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
Now collecting the questions owners want answered.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassionate, professional care and clear communication, particularly during emergencies and end‑of‑life moments. Many reported swift same‑day or after‑hours help, life‑saving surgeries, and thoughtful follow‑up advice. Reviewers also highlighted the friendly reception and nursing staff, clean spacious facilities, and strong capability across both small pets and large animals.
💬Common Feedback & Suggestions
While most feedback is very positive, a minority of reviews raised concerns about costs, with a few citing unexpected fees or higher prices than other clinics. A small number mentioned communication or after‑care frustrations, including front‑desk interactions, puppy school cancellations without notice, and difficulty securing an urgent appointment. One equine client was unhappy about Hendra vaccination requirements for certain services, and another noted a prescription policy requiring a consult. These issues were occasional outliers amid largely strong experiences.
🏥Clinic Specialties
- 24/7 and after‑hours emergency care
- Soft‑tissue and emergency surgery (e.g., pyometra, foreign body)
- Compassionate end‑of‑life and euthanasia services
- Equine and farm animal ambulatory care
- Acupuncture and pain management
- Dentistry and dental cleaning
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- For emergencies or after‑hours issues, call ahead—reviews suggest they often fit pets in quickly and provide calm, thorough care.
- Ask for an itemised estimate and clarify potential add‑on charges to avoid bill surprises, especially for medications and procedures.
- If you’re bringing horses or other large animals, check any Hendra vaccination or field‑service requirements before booking.
- If your pet is anxious or you’re arranging end‑of‑life care, ask about quiet spaces and gentle handling options to keep things peaceful.
- Enquire about payment options (e.g., third‑party finance) for unexpected emergencies, as some reviewers found this helpful.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜22:00 | |||||||
| 09:00〜22:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Coast and Valleys Veterinary Hospital is at 138 Hue Hue Rd, Alison NSW 2259, Australia. It’s in the suburb of Alison and is easiest to reach by car; check Google Maps for the nearest bus options as there’s no train or light-rail station within easy walking distance. Street parking is typically available nearby—please check local signage.
They’re open Monday to Friday 8:30 am–10:00 pm and Saturday to Sunday 9:00 am–10:00 pm. Hours may vary on public holidays, so call ahead to confirm.
You can contact the clinic on (02) 4355 4704. For more information, visit http://www.coastandvalleysvet.com.au/.
The simplest way to book is to call the clinic to arrange a time. For urgent or after-hours needs, call ahead so the team can prepare.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so consultation prices vary by clinic and case. Call the clinic for a current quote, and if your pet needs a procedure, ask for an itemised written estimate. Because they provide after-hours and emergency care, be aware that after-hours fees are typically higher. If you have pet insurance or are considering payment-plan options, ask the clinic what they can work with.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay); some also support pet‑insurance gap claims or third‑party payment plans. As options vary by clinic, call ahead to confirm what this clinic accepts.
Yes—according to their service information, they provide after-hours and 24/7 emergency care. If your pet needs urgent attention, call ahead; note that after-hours surcharges generally apply.
They list 24/7 and after‑hours emergency care, soft‑tissue and emergency surgery (e.g., pyometra, foreign body), compassionate end‑of‑life and euthanasia services, equine and farm animal ambulatory care, acupuncture and pain management, and dentistry and dental cleaning.
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