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What owners say
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What owners say
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What owners say
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What owners say
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being knowledgeable, caring and thorough, with several noting clear explanations and take‑home care instructions. Many cited successful outcomes including life‑saving emergency surgery, accurate diagnoses after other clinics couldn’t resolve issues, smooth desexing procedures and well‑managed recoveries. Fair pricing and the team’s willingness to fit pets in at short notice were also frequently mentioned, along with strong support for rescue and foster animals.
💬Common Feedback & Suggestions
While most comments were positive, a minority reported concerns about customer service, citing rude interactions, poor bedside manner or difficulty getting calls answered. A few reviews alleged misdiagnoses or poor outcomes, and there were criticisms around the clinic’s adoption/rescue processes and ethics. Convenience drew mixed feedback, with praise for urgent fit‑ins but frustration about limited appointment availability for sick pets. Pricing was generally seen as reasonable, though a couple of reviewers felt overcharged or rushed through short consults.
🏥Clinic Specialties
- Desexing and spay/neuter surgery
- Emergency surgery and critical care
- Dermatology and allergy management
- Dentistry and dental procedures
- Rescue partnerships and kitten adoption
- Vaccinations and preventive care
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Book early for routine visits, and if calling during busy times, try again promptly as phones can be hard to get through on according to some reviewers.
- If you have an urgent case, mention it when booking—several reviewers said the team fit them in at short notice and even stayed late during emergencies.
- Ask questions and confirm home‑care instructions; owners noted the staff are patient and provide clear guidance after exams and surgeries.
- For desexing or other procedures, follow the pre‑ and post‑op instructions closely; many pets had smooth recoveries when care directions were followed.
- If adopting or fostering through the clinic, clarify the pet’s health status and any return or treatment arrangements before introducing them to other pets.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜19:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Box Hill Veterinary Clinic is at 67/69 Nelson Rd, Box Hill NSW 2765. There’s no train, metro or light‑rail station within easy walking distance in this outer suburb, so most people drive. Street parking is typically available nearby—please check signage. If you’re using public transport, use Google Maps to find the nearest bus route and walking directions.
Box Hill Veterinary Clinic is open Mon–Fri 8:00 am–7:00 pm and Sat 8:00 am–12:00 pm (closed Sunday).
You can contact Box Hill Veterinary Clinic on (02) 9679 1749. You can also visit their website: http://www.localvet.com.au/boxhillvetclinic
You can book by calling the clinic or using their website at http://www.localvet.com.au/boxhillvetclinic. If it’s urgent, mention this when booking—reviewers note the team often fits pets in at short notice.
Consultation fees vary between Australian vet clinics because there’s no government‑published fee schedule and Medicare doesn’t cover pets. For the most accurate current price, please call the clinic and ask for a quote. If your pet needs a procedure or surgery, request a written, itemised estimate beforehand. If you require after‑hours emergency care at a 24/7 hospital, fees are typically higher than daytime consults. Pet insurance may help with eligible costs, and some clinics offer gap claims or payment‑plan options (e.g. GapOnly, VetPay, Afterpay)—ask what’s available to you.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some also support pet‑insurance gap claims or payment plans. Please call ahead to confirm what Box Hill Veterinary Clinic currently accepts.
Box Hill Veterinary Clinic can help with urgent cases during opening hours, including emergency surgery and critical care, and reviewers mention the team has stayed late to assist in emergencies. For after‑hours emergencies, call ahead; if they’re closed, seek a 24/7 emergency vet, noting after‑hours fees are typically higher.
Yes—street parking is typically available on Nelson Rd and nearby streets; please check local signage. No nearby paid car park was identified.
Services include desexing and spay/neuter surgery; emergency surgery and critical care; dermatology and allergy management; dentistry and dental procedures; rescue partnerships and kitten adoption; and vaccinations and preventive care.
Pet owners rate Box Hill Veterinary Clinic 4.3/5 from 141 reviews. Reviews praise knowledgeable, caring vets and nurses, clear explanations, successful outcomes (including life‑saving emergency surgery), smooth desexing, reasonable pricing, and fitting in urgent cases. Some feedback mentions customer‑service issues (rude interactions or phone difficulties), occasional concerns about diagnoses or outcomes, mixed appointment availability for sick pets, and criticisms around adoption/rescue processes.
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