What owners report about visiting
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The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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What owners say
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What owners say
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Your experience helps too
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What owners say
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Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
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Your experience helps too
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s caring manner, clear explanations, and thorough examinations, with several noting thoughtful follow‑ups and support during stressful moments. Many reported good outcomes from procedures such as desexing and dental work, effective treatment plans for medical issues (e.g., GI problems, diabetes), and responsive help in emergencies, including weekends. The on‑site services—grooming, doggy day care, boarding, and puppy school—were frequently described as convenient and well run, with pets eager to return. Some also appreciated the easy-to-find location and the option for online consults or travel checks.
💬Common Feedback & Suggestions
While the majority of reviews are positive, recurring concerns focus on pricing—multiple owners felt fees were high, upselling was common, or quotes lacked transparency. A number of reviewers reported long waits and occasional scheduling/communication hiccups, as well as seeing different vets from visit to visit. A few cited cleanliness issues in consult rooms and isolated experiences of curt or unhelpful front‑desk interactions. There are also a small number of serious complaints about misdiagnosis or treatment decisions, which, though not the norm, were strongly worded.
🏥Clinic Specialties
- Desexing and soft‑tissue surgery
- Dentistry and dental procedures
- Emergency and after‑hours care
- Internal medicine diagnostics (GI, pancreatitis, inflammatory bowel)
- Travel health checks and export paperwork
- Grooming, day care and pet boarding
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised quote up front and clarify which tests or medications are truly necessary to avoid bill shock.
- If continuity matters to you, book ahead and request the same vet, as reviewers noted seeing different clinicians between visits.
- Allow extra time for appointments, especially on weekends or after hours, as waits can occur.
- For anxious pets, let staff know—reviewers mention calming handling and a cat‑friendly room with Feliway.
- If you need travel/export services, confirm paperwork, lab fees and payer arrangements with the clinic and any logistics company in advance.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:30〜20:00 | |||||||
| 10:00〜16:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Motorcycle parking
230mcoles parking
291mFrequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Vets on Crown is at Ste 2/537 Crown St, Surry Hills NSW 2010, Australia. It’s about a 3‑minute walk from Surry Hills light rail station and around a 10‑minute walk from Central Chalmers Street (light rail). If you’re driving, there’s a Coles car park roughly 4 minutes’ walk away and motorcycle parking about 3 minutes away; otherwise, use Google Maps to plan a bus/light‑rail route.
Vets on Crown is open Monday to Friday 7:30am–8:00pm, and Saturday to Sunday 10:00am–4:00pm. Hours can vary on public holidays, so call ahead to confirm.
You can contact Vets on Crown on (02) 9133 1300 or via their website at https://vetsoncrown.com.au/.
You can book online via their website or call the clinic to schedule an appointment. For urgent issues, call ahead, and if you prefer continuity of care, request the same vet when booking.
Consultation fees in Australia vary by clinic and aren’t government‑regulated, and Medicare does not cover pets. Call the clinic for a current consult fee and ask for an itemised written estimate for any procedures or tests. As they provide after‑hours care, be aware fees are typically higher outside standard hours. If you have pet insurance, ask about claiming options; some clinics also offer payment‑plan arrangements—enquire what’s available.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans—please call ahead to confirm what this clinic accepts.
Yes—Vets on Crown lists emergency and after‑hours care among its services, and reviewers mention responsive help on weekends. If it’s urgent, call ahead so the team can prepare; note that after‑hours fees are typically higher.
Yes—there’s a Coles car park about a 4‑minute walk away and motorcycle parking roughly 3 minutes’ walk from the clinic. Being inner‑city, parking can be busy, so allow extra time or consider taking the light rail.
Services include desexing and soft‑tissue surgery; dentistry and dental procedures; emergency and after‑hours care; internal‑medicine diagnostics (e.g., GI, pancreatitis, inflammatory bowel conditions); travel health checks and export paperwork; plus grooming, doggy day care and pet boarding.
Vets on Crown is rated 4.2 out of 5 from 333 reviews, with owners praising the caring team, clear explanations, thorough exams and supportive follow‑ups, as well as good outcomes from procedures. Common feedback notes pricing concerns and requests for clearer quotes, some waits and scheduling/communication hiccups, occasional cleanliness comments, and variability when seeing different vets.
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