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The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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What owners say
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What owners say
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What owners say
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What owners say
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Your experience helps too
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s warmth, clear communication and genuine compassion, with frequent follow‑up calls and text/photo updates after procedures and during boarding. Many highlight smooth desexing and dental procedures, thoughtful aftercare, and careful handling of anxious or reactive dogs. Long‑term clients and even people travelling long distances say they trust the vets’ skill and professionalism, and several note the fees are reasonable. End‑of‑life support was described as exceptionally sensitive, with staff taking extra time and care.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, though a small number report serious concerns about missed diagnoses or complications (including one parvovirus case, a difficult reproductive case, and a foreign‑body issue identified later elsewhere). A few owners mention billing or fee frustrations (e.g., nail‑trim pricing or a boarding charge) and one or two found a staff interaction condescending. One reviewer wished for weekend opening, and another noted confusion about listed closing times. These appear to be isolated compared with the dominant positive feedback.
🏥Clinic Specialties
- Dentistry and dental extractions
- Desexing and general soft‑tissue surgery
- Greyhound medicine and care
- Fear‑free handling of anxious or reactive dogs
- Boarding and day care
- Compassionate end‑of‑life care and euthanasia
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- If your pet is anxious or reactive, let the clinic know in advance—they tailor handling to keep visits low‑stress.
- For surgeries like desexing or dental work, expect clear pre‑op instructions and post‑op follow‑ups; read them carefully and keep your phone handy for updates.
- Discuss estimates upfront and request an itemised quote for procedures or add‑ons (e.g., nail trims) to avoid billing surprises.
- For boarding or day stays, you can bring your pet’s own food and request progress updates or photos.
- Confirm opening/closing times and weekend availability when booking, especially for urgent or late‑day visits.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜18:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Riverstone Veterinary Hospital is at 159 Garfield Rd E, Riverstone NSW 2765. It’s about a 12-minute walk from Riverstone train station (train). If you’re driving, street parking is typically available on Garfield Rd E and nearby streets—check local signage. You can also plan a bus or walking route via Google Maps if you prefer public transport.
They’re open Monday to Friday, 8:30 am to 6:00 pm, and closed on weekends. Please confirm hours when booking, as they can occasionally change.
Call (02) 9627 4011 or visit http://www.riverstonevets.com.au/ for general enquiries and updates.
Book by calling the clinic or visit http://www.riverstonevets.com.au/ to enquire about appointment options. For urgent concerns during opening hours, call ahead so the team can advise you before you arrive.
Veterinary fees in Australia aren’t regulated by the government and vary by clinic and case, and Medicare doesn’t cover pets. For the most accurate current consultation fee, call the clinic, and if your pet needs a procedure, ask for an itemised written estimate beforehand. If you have pet insurance or prefer payment‑plan options (e.g., GapOnly, Afterpay, VetPay), check your eligibility and ask how claims or payments can be handled.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); some also support pet‑insurance gap claims or payment plans. Call ahead to confirm which payment methods are available at this clinic.
Yes—street parking is typically available near the clinic on Garfield Rd E and surrounding streets; please check signage. No nearby paid car park was identified.
Services highlighted by clients include dentistry and dental extractions, desexing and general soft‑tissue surgery, greyhound medicine and care, low‑stress handling for anxious or reactive dogs, boarding and day care, and compassionate end‑of‑life care and euthanasia.
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