329 reviews
10/591 Withers Rd, Rouse Hill NSW 2155, Australia
#compassionateCare#fearFreeHandling#anxiousPetsWelcome+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being warm, caring and highly knowledgeable, with several noting calm handling of anxious pets and clear, thorough communication. Many cited great outcomes from procedures such as desexing, lump and hernia removals, and effective treatment of infections. Reviewers also highlighted helpful follow‑up, willingness to fit pets in when bookings were full, and fair, affordable pricing.
💬Common Feedback & Suggestions
Reviews were overwhelmingly positive, with only a few concerns. A small number of reviewers reported rude or unhelpful behaviour from reception or retail staff, and one owner felt their large‑breed dog was refused handling and still charged. Another caller was frustrated when an appointment for a bird was declined due to policy. Apart from these isolated issues, most feedback emphasised excellent care and service.
🏥Clinic Specialties
- Soft tissue surgery including desexing, lump and hernia removal
- Behavioural handling for anxious or nervous pets
- Rabbit and small mammal care
- Avian care and budgie services
- Preventive care and vaccinations
- Geriatric feline care and long‑term support
🏷️Keywords
#compassionateCare#knowledgeableVets#surgicalExpertise#anxiousPetsHandling#exoticAndAvianCare#clearCommunication#followUpCalls#friendlyStaff#affordablePricing#priceMatching#convenientHours#easyParking#cleanFacility#fitInUrgentAppointments#occasionalRudeReception
Overall Ratings
🐾Tips for Pet Owners
- If appointments look full, call and ask—reviewers say the team sometimes fits urgent cases in.
- Discuss your pet’s temperament or handling needs (especially anxious or large‑breed dogs) when booking so the team can prepare appropriately.
- Ask for an upfront estimate; many reviewers found prices fair and affordable.
- For rabbits and birds, confirm availability for services like vaccinations and nail clips when you call.
- Make use of on‑site amenities like the DIY dog wash if you’re visiting with dogs.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜13:00 | |||||||
| 09:00〜17:00 | |||||||
| 09:00〜19:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Loading Dock 10 (Kmart) Rouse Hill
369mCaddies Blvd, Rouse Hill NSW 2155, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
PETstock VET (Rouse Hill) Pty Ltd is at 1/4 Commercial Rd, Rouse Hill NSW 2155. It’s about an 8‑minute walk from Rouse Hill metro station (~631 m). If you’re driving, nearby parking is available at Loading Dock 10 (Kmart) Rouse Hill, about a 5‑minute walk. For the best route by car or bus, check Google Maps on the day.
They’re open Monday–Thursday 9:00 am–7:00 pm, Friday 9:00 am–5:00 pm, Saturday 9:00 am–1:00 pm, and closed on Sunday.
You can call (02) 8883 0304. You can also visit their website for updates: https://www.petstock.com.au/store/petstock-vet-rouse-hill-2072?utm_term=plcid_2276817425097138114
To book, call the clinic to arrange a time, or visit their store page to enquire online: https://www.petstock.com.au/store/petstock-vet-rouse-hill-2072?utm_term=plcid_2276817425097138114. If appointments look full, call and ask—reviewers say the team sometimes fits urgent cases in.
Veterinary fees in Australia aren’t government‑regulated and there’s no published fee schedule, so consultation prices vary by clinic and service, and Medicare doesn’t cover pets. Call the clinic for a current quote, and ask for an itemised written estimate for any procedure. If you need after‑hours emergency care, be aware those fees are typically higher. Pet insurance and some payment‑plan options may help with costs—check your policy and ask the clinic what they accept.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims (e.g. GapOnly) or payment plans (e.g. VetPay/Afterpay). Call ahead to confirm what this clinic accepts on the day.
The clinic lists daytime opening hours and does not advertise after‑hours emergency services. For urgent issues outside these hours, call ahead to check availability or go to a dedicated 24/7 emergency hospital nearby.
Services highlighted include soft tissue surgery (desexing, lump and hernia removals), behavioural handling for anxious or nervous pets, preventive care and vaccinations, rabbit and small mammal care, avian care and budgie services, and geriatric feline care with long‑term support.
Yes—reviews and summaries note care for rabbits, small mammals, and birds (including budgies). Availability can vary by species and service, and one reviewer reported a bird appointment was declined due to policy, so call to confirm what’s currently offered for your pet.
They’re highly rated at 4.7/5.0 from 65 reviews. Pet owners praise warm, caring and knowledgeable vets and nurses, calm handling of anxious pets, clear communication, good outcomes from procedures (like desexing and lump removals), helpful follow‑up, and fair pricing; a few mentioned occasional unhelpful retail/reception experiences.
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Last updated: 22 June 2026