423 reviews
14 Marshall St, Bankstown NSW 2200, Australia
#compassionateCare#thoroughExams#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets for thorough examinations, clear explanations and genuinely compassionate, animal‑centred care. Many noted the team could accommodate urgent or last‑minute bookings (including weekends) and provided helpful follow‑up after visits. Pricing was frequently described as fair and transparent with no pressure for unnecessary procedures, and staff were patient and gentle with anxious or rescue pets.
💬Common Feedback & Suggestions
Reviews were overwhelmingly positive, but a few concerns appeared. Some owners mentioned inconsistent client service or an impersonal consult, and a couple reported rough handling of an anxious cat. There were isolated hygiene issues (a dirty towel/no gloves during an exam and urine on the floor during a busy boarding drop‑off), occasional queues at reception, and one instance of being turned away near closing time. A small number felt certain fees (especially boarding or complex treatments) were high, and one post‑op case wanted clearer guidance to prevent wound‑licking.
🏥Clinic Specialties
- Preventive care and vaccinations
- Surgery (desexing and soft‑tissue procedures)
- Emergency and urgent care
- Diabetic management and continuous glucose monitoring
- Behaviour and anxiety support
- Exotic and small mammal care (rabbits, guinea pigs, birds)
🏷️Keywords
#compassionateCare#thoroughExams#clearCommunication#gentleHandling#handlesAnxiousPets#emergencyFitIns#weekendAvailability#fairPricing#transparentCosts#followUpCalls#exoticsAndSmallMammals#surgeryAndDesexing#behaviourAdvice#cleanClinic#hygieneConcerns
Overall Ratings
🐾Tips for Pet Owners
- Book ahead for weekends and holidays, but call if it’s urgent—the team often fits in last‑minute cases.
- If your pet is anxious, mention it when booking so the staff can allow extra time and use calming strategies.
- Ask for an itemised estimate and discuss options up front—the clinic is transparent and happy to tailor plans to budget.
- After any surgery, double‑check cone fit and wound‑care instructions to minimise licking and promote healing.
- For chronic issues like diabetes or arthritis, ask about long‑term management plans and monitoring tools such as continuous glucose monitors.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜11:00 | |||||||
| 09:00〜12:00 | |||||||
| 09:00〜16:00 | |||||||
| 09:00〜17:30 | |||||||
| 09:00〜19:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Centapol Electrical Pty Ltd
732m40/78 Gibson Ave, Padstow NSW 2211, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Fairford Road Animal Hospital is at 2 Short St, Bankstown NSW 2200. The closest public transport is Bankstown train station, about a 24‑minute walk (approx. 1.9 km); Padstow train station is also roughly a 24‑minute walk. Because it’s a longer walk, consider driving or using a bus—check Google Maps for the best route. Street parking is available around Short St, and the nearest listed parking option is near Centapol Electrical Pty Ltd (about a 9‑minute walk).
They’re open Monday 9:00 am–4:00 pm, Tuesday 9:00 am–4:00 pm, Wednesday 9:00 am–5:30 pm, Thursday 9:00 am–4:00 pm, Friday 9:00 am–7:00 pm, Saturday 9:00 am–11:00 am, and Sunday 9:00 am–12:00 pm.
You can contact Fairford Road Animal Hospital on (02) 9709 6844 or via their website at https://frah.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb.
Book by calling the clinic or visiting their website to enquire about an appointment. Reviews note the team can often fit in urgent or last‑minute bookings, including weekends, but it’s best to call ahead. If your pet is anxious, mention it when booking so they can allow extra time.
Consultation fees vary between clinics in Australia and aren’t government‑regulated, so call the clinic for a current quote. Medicare doesn’t cover pets; for any procedure, ask for an itemised written estimate in advance. If you need emergency or after‑hours care, fees are typically higher. Pet insurance may help with eligible costs, and some clinics offer payment‑plan options or gap claims—ask what’s available.
Commonly accepted payment methods at Australian vets include EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; call ahead to confirm what Fairford Road Animal Hospital accepts at the time of your visit.
Yes—Fairford Road Animal Hospital provides emergency and urgent care during opening hours. If you need help outside these hours, call ahead for advice on availability and next steps.
Yes—Fairford Road Animal Hospital treats exotic and small mammals, including rabbits, guinea pigs and birds. Call ahead to confirm your pet’s species and any special handling needs.
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Last updated: 22 June 2026