What owners report about visiting
3 community reports｜3/5 details added｜Updated 9/2
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
An owner has reported bringing their pet here for a consultation.
Can you rely on it
You can take a look, but don't treat it as a confirmed answer. The reality may still vary by time of day, vet on duty and on-site conditions.
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What owners say
An owner reported seeing the vet successfully without an appointment — still awaiting more confirmation.
Can you rely on it
You can take a look, but don't treat it as a confirmed answer. The reality may still vary by time of day, vet on duty and on-site conditions.
Your experience helps too
Your report can bring this information closer to reality.
What owners say
An owner reported waiting under 30 minutes last time — still awaiting more confirmation.
Can you rely on it
You can take a look, but don't treat it as a confirmed answer. The reality may still vary by time of day, vet on duty and on-site conditions.
Your experience helps too
Your report can bring this information closer to reality.
What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
Now collecting the questions owners want answered.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners frequently praised the vets’ clinical skill and care, with multiple reports of accurate diagnoses, successful surgeries and long-term management of pets, including seniors. Many described the team as compassionate and gentle, especially with anxious cats, and appreciated clear advice and follow‑up support. Dental work (like scale and polish) and access to rabbit vaccinations were called out positively, and several reviewers said they’ve trusted the clinic for years.
💬Common Feedback & Suggestions
Concerns were common about cost, with repeated mentions of high fees, perceived upselling, medication mark‑ups and better prices available elsewhere. A number of reviewers also criticised customer service and communication, citing brusque or dismissive interactions, poor handling of lost/found pets, and inconsistent help over the phone. Cleanliness and presentation drew complaints from some (run‑down or unhygienic), and there were frustrations with long waits and inaccurate or changing opening hours not reflected online. While many experiences were very positive, the clinic’s reviews are highly polarised, and price transparency and service consistency were the most frequent suggestions.
🏥Clinic Specialties
- Dentistry and dental cleaning
- Cat-friendly handling and care
- Rabbit medicine and RHDV vaccinations
- General surgery for dogs and cats
- Care for exotics and pocket pets (rabbits, ferrets, guinea pigs)
- Wildlife and stray animal assistance
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate before tests, procedures or medications, and compare medication/food prices with pet chemists or pet stores.
- Book ahead and call on the day to confirm opening hours, as reviewers reported early closures and outdated online hours.
- If a costly work‑up is recommended, ask why each test is needed and consider a second opinion if you’re unsure.
- For anxious cats, mention this when booking—reviewers say the team handles cats gently and uses calming approaches.
- If dealing with a lost or found pet, ensure your microchip and contact details are current and consider also contacting the local ranger promptly.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜20:00 | |||||||
| 09:00〜19:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Mascot Parking Lot
62mKing Street Parking behind Hong Ha
137mSecure Parking - 9 Ross Smith Avenue, Mascot Car Park
200m1077 Botany Road Car Park
202mFrequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Mascot Veterinary Hospital is at Shop 1/220 King St, Mascot NSW 2020, Australia. It’s about a 12‑minute walk from Mascot train station, and roughly a 16‑minute walk from Sydney Domestic Airport train station. If you’re driving, nearby options include Mascot Parking Lot (~1 min walk), King Street Parking behind Hong Ha (~2 min walk), and Secure Parking – 9 Ross Smith Avenue (~3 min walk).
They’re open Monday to Friday 8:00 am–8:00 pm and Saturday to Sunday 9:00 am–7:00 pm. As some reviewers noted occasional early closures or outdated online hours, it’s wise to call on the day to confirm before you go.
You can call (02) 9317 3337 or visit http://www.mascotvet.com.au/ for more information.
Book by calling the clinic to schedule a time that suits you. You can also visit their website to check available booking options; for urgent cases, call first. If your cat is anxious, mention this when booking so the team can prepare gentle, cat‑friendly handling.
Consultation fees in Australia aren’t government‑regulated and vary by clinic and by case, and Medicare doesn’t cover pets. For the most up‑to‑date consultation price, call the clinic and ask for a current quote. If tests or procedures are recommended, request an itemised written estimate so you understand each cost, and consider asking about payment options or how your pet insurance might apply.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may support pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
Yes—there are several nearby car parks: Mascot Parking Lot (~62 m, about 1 min walk), King Street Parking behind Hong Ha (~137 m, about 2 min), and Secure Parking – 9 Ross Smith Avenue (~200 m, about 3 min).
The clinic’s noted services include dentistry and dental cleaning, cat‑friendly handling and care, rabbit medicine with RHDV vaccinations, general surgery for dogs and cats, care for exotics and pocket pets (rabbits, ferrets, guinea pigs), and wildlife/stray animal assistance. Availability can vary—call to enquire about your pet’s needs on the day.
Yes—cat‑friendly handling and care are highlighted, and many reviewers praised the team’s gentle approach with anxious cats. Let the staff know your cat’s needs when booking so they can prepare a calm visit.
The clinic is rated 3.5/5 from 142 reviews, with praise for skilled vets, compassionate care (especially with cats), successful surgeries, dental work, and rabbit vaccinations. Common feedback raised concerns about higher prices and upselling, mixed customer service, cleanliness issues for some, long waits, and occasional inconsistencies with posted opening hours.
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Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
Anonymous, about 3 seconds