What owners report about visiting
5 community reports｜5/5 details added｜Updated 7/20
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
An owner has reported bringing their pet here for a consultation.
Can you rely on it
You can take a look, but don't treat it as a confirmed answer. The reality may still vary by time of day, vet on duty and on-site conditions.
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What owners say
An owner reported that a walk-in may not always work — we suggest calling first.
Can you rely on it
You can take a look, but don't treat it as a confirmed answer. The reality may still vary by time of day, vet on duty and on-site conditions.
Your experience helps too
Your report can bring this information closer to reality.
What owners say
An owner reported waiting over 30 minutes last time — we suggest allowing extra time.
Can you rely on it
You can take a look, but don't treat it as a confirmed answer. The reality may still vary by time of day, vet on duty and on-site conditions.
Your experience helps too
Your report can bring this information closer to reality.
What owners say
An owner reported that cost explanations were not always clear — we suggest asking directly.
Can you rely on it
You can take a look, but don't treat it as a confirmed answer. The reality may still vary by time of day, vet on duty and on-site conditions.
Your experience helps too
Your report can bring this information closer to reality.
What owners say
An owner reported knowing this clinic does not offer TNR / stray assistance — still awaiting more confirmation.
Can you rely on it
You can take a look, but don't treat it as a confirmed answer. The reality may still vary by time of day, vet on duty and on-site conditions.
Your experience helps too
Your report can bring this information closer to reality.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners with positive experiences highlighted kind, compassionate care and clear explanations, particularly during difficult end-of-life decisions. Several reported effective treatment outcomes such as help with canine arthritis, appropriate medication for multiple issues, and quick, friendly service; a few long-term clients said they wouldn’t go anywhere else. One reviewer also noted the surgery was clean and professional.
💬Common Feedback & Suggestions
Many reviewers criticised rude or dismissive communication, including abrupt phone manner, being hung up on, and feeling rushed or pushed out after payment. Multiple accounts alleged unclear or incorrect diagnoses and heavy medication that did not help, with a few very distressing reports of poor euthanasia technique or outcomes. One review described a filthy treatment room, and several mentioned higher-than-expected costs or poor value. Others reported difficulty booking, reluctance to help with stray microchip checks (especially near closing), and minimal signage making the clinic harder to find.
🏥Clinic Specialties
- End-of-life care and euthanasia
- Vaccinations and preventative care
- Canine arthritis management
- Multi-issue consultations and medication plans
- General cat and dog medicine
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Book ahead and confirm your appointment by phone; walk-ins and late requests may be declined and the clinic can be fully booked.
- If bringing a stray for a microchip check, call first and arrive well within opening hours, as assistance near closing was reported to be refused.
- Ask for an itemised estimate and the reasoning for each medication before proceeding to avoid cost or overmedication concerns.
- If your pet is not improving or you feel unsure about a diagnosis, consider seeking a prompt second opinion.
- The premises may have minimal signage and look like a house, so allow extra time to find it.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:30〜13:00 | |||||||
| 10:00〜13:00 | |||||||
| 15:00〜17:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Parking lot
594mFrequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Emerton Veterinary Clinic is at 2 Siemens Cres, Emerton NSW 2770, Australia, and most people drive as there’s no train/metro/light-rail station within walking distance. Use Google Maps to check the nearest bus options, or drive and park on nearby streets or in a public car park about a 7‑minute walk (approx. 594 m) away. The premises may have minimal signage and look like a house, so allow a little extra time to find it.
They’re open Mon–Wed 9:30 am–1:00 pm and 3:00 pm–5:00 pm; Thu–Fri 10:00 am–1:00 pm and 3:00 pm–5:00 pm; Sat 10:00 am–1:00 pm; closed Sundays. Hours can change, so check the website or call ahead to confirm before you visit.
You can contact Emerton Veterinary Clinic on (02) 9628 6120. Their website is http://www.localvet.com.au/EmertonVeterinaryClinic/ for general information and updates.
Book by calling the clinic, and you can also visit their website to check information or request a booking if available. Based on owner tips, book ahead, confirm your time by phone, and arrive well within opening hours—walk-ins and late requests may be declined, and bringing strays for microchip checks should be arranged in advance.
Consultation fees vary because veterinary prices in Australia aren’t government-regulated and Medicare doesn’t cover pets, so call the clinic for a current quote. If your pet needs a procedure, ask for an itemised written estimate beforehand; prices for urgent or after-hours services at emergency hospitals are typically higher. Pet insurance may help with eligible claims, and some clinics offer payment-plan options, but ask the clinic directly what they support.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay); some also support pet-insurance gap claims or payment plans. As options vary by clinic, call ahead to confirm what this clinic accepts before your visit.
Yes—there’s a public car park about a 7‑minute walk (around 594 m) away, and street parking is usually available on or near Siemens Cres. Allow a little extra time in case you need to park and walk.
The clinic provides general cat and dog medicine along with vaccinations and preventative care, end-of-life care and euthanasia, multi-issue consultations with medication plans, and support for canine arthritis management.
Reviews are mixed, with a 2.7 out of 5 rating from 50 reviews. Positive comments mention kind, compassionate care, clear explanations, quick and friendly service, effective treatments (including arthritis help), and a clean, professional surgery noted by one reviewer. Common concerns include rude or dismissive communication (especially by phone), difficulty booking, unclear or disputed diagnoses, heavy medication, reports of poor euthanasia technique or outcomes, cleanliness issues in one account, higher-than-expected costs, and minimal signage making the clinic harder to find.
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