What owners report about visiting
1 community reports｜1/5 details added｜Updated 8/21
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
An owner has reported bringing their pet here for a consultation.
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What owners say
Awaiting owner input on whether walk-in visits are possible.
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It can't be used as a basis yet. If you need this information, call the clinic first.
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What owners say
Awaiting owner input on wait times.
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What owners say
Awaiting owner input on cost explanations.
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What owners say
Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, friendly team and clear communication, saying staff made them feel welcome and informed. Many cited strong clinical outcomes across routine and advanced care, including TPLO surgery, dental procedures, allergy management, and skilled treatment of rabbits, guinea pigs and even chickens. Reviewers also highlighted the clinic’s responsiveness with same‑day or urgent appointments, house calls, and compassionate end‑of‑life support. The premises were repeatedly described as clean and efficient.
💬Common Feedback & Suggestions
Reviews were overwhelmingly positive, but a few concerns came up. Several owners felt prices could be high or had issues with billing or refunds, and one described the practice as money‑hungry. One reviewer believed their pet underwent unnecessary sedation and imaging, and another mentioned dishonesty; one noted the clinic operates as a GP and not an emergency hospital. Overall sentiment remained very favourable despite these isolated issues.
🏥Clinic Specialties
- Orthopaedic TPLO cruciate surgery
- Dentistry and dental cleaning
- Exotic small‑mammal care (rabbits and guinea pigs)
- Backyard poultry and chicken care
- Mobile and home‑visit appointments
- Compassionate end‑of‑life care
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Call ahead and describe your pet’s symptoms in detail; reviewers often received prompt triage and same‑day appointments.
- If your pet is anxious or travel is difficult, ask about house‑call options—several owners reported timely home visits.
- Discuss estimates and medication pricing upfront to avoid surprises, as a few reviews mentioned higher costs or billing disputes.
- For rabbits, guinea pigs or chickens, request an exotics‑experienced vet when booking to ensure the right expertise.
- For after‑hours or true emergencies, confirm availability first, as one reviewer noted the clinic functions as a general practice rather than a 24/7 emergency hospital.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜16:00 | |||||||
| 08:00〜19:00 | |||||||
| 10:00〜12:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Normanhurst Vet Practice is at 31 Normanhurst Rd, Normanhurst NSW 2076. It’s about a 1‑minute walk from Normanhurst train station (approx. 86 m), and around an 18‑minute walk from Waitara train station. Street parking is typically available nearby—check local signage before you park.
They’re open Monday to Friday 8:00 am–7:00 pm, Saturday 8:00 am–4:00 pm, and Sunday 10:00 am–12:00 pm.
You can call (02) 9489 6000 or visit https://www.normanhurstvet.com.au/ for more information.
Book by calling the clinic, or send an enquiry via their website at https://www.normanhurstvet.com.au/; if your pet needs urgent attention, mention this to request a same‑day slot.
Veterinary fees in Australia vary by clinic and aren’t government‑regulated, and Medicare doesn’t cover pets, so please call the clinic for a current consultation quote. For any procedures, ask for an itemised written estimate. Many pet owners use insurance or payment‑plan options in Australia; check your policy and ask the clinic what they can process.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans—please call ahead to confirm what this clinic accepts.
They operate as a general practice rather than a 24/7 emergency hospital, with extended weekday hours plus Saturday and a short Sunday session. If you have a true emergency outside these hours, call ahead for guidance or head to a 24/7 emergency vet.
Yes—street parking is usually available around 31 Normanhurst Rd; please check signage for any time limits or restrictions. If parking is busy, the clinic is a very short walk from Normanhurst train station.
They offer orthopaedic TPLO cruciate surgery; dentistry and dental cleaning; exotic small‑mammal care (rabbits and guinea pigs); backyard poultry and chicken care; mobile/home‑visit appointments; and compassionate end‑of‑life care.
Yes—rabbits and guinea pigs are treated, and the team also sees backyard chickens. When booking, request an exotics‑experienced vet; for other species, call to enquire.
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