What owners report about visiting
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The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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What owners say
Awaiting owner input on whether walk-in visits are possible.
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What owners say
Awaiting owner input on wait times.
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Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
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Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
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Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
Now collecting the questions owners want answered.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ compassion, skill and willingness to go above and beyond, with many recounting pets saved in emergencies and complex cases resolved. Reviewers highlighted clear explanations, thorough assessments and a strong commitment to rescue work and community desexing. Many also noted fair, budget‑conscious pricing and a sense that the team genuinely puts animal welfare first.
💬Common Feedback & Suggestions
Common concerns centred on front‑desk service and communication, including rude interactions, lost or unconfirmed bookings, long waits and missed call‑backs. Several reviewers mentioned cleanliness and facility upkeep issues (odours, mess, an old/tired building) and a few raised cross‑infection worries after desexing. A minority reported rough handling of cats or birds and occasional billing discrepancies or missing aftercare items (e.g., cones, pain relief). While the majority of feedback is positive, these operational and hygiene issues were repeated themes.
🏥Clinic Specialties
- High-volume desexing and TNR support
- Rescue and welfare cases
- Emergency and trauma care
- Dentistry and dental extractions
- Avian and small-mammal care
- Orthopaedic and soft-tissue surgery
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Book well ahead and reconfirm your appointment, as the clinic can be very busy and delays do occur.
- Ask for a written cost estimate and clarify what’s included (e.g., cone, pain relief, follow‑up calls) before procedures.
- If your pet is anxious—especially cats and birds—request towel/blanket handling and discuss gentle restraint preferences.
- Bring a clean, secure carrier and minimise time in the waiting room; keep vaccinations current to reduce infection risk.
- Allow extra time for parking or consider public transport, and confirm how you’ll be notified when your pet is ready for pick‑up.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜18:00 | |||||||
| 09:00〜16:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Parking lot
312mFrequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Fairfield Rd Vets is at 125 Fairfield Rd, Guildford West NSW 2161. The closest public transport is Yennora train station, about a 23‑minute walk, with Guildford train station around a 28‑minute walk. Because it’s a fair distance on foot, consider driving or taking a bus (plan via Google Maps). There’s a parking lot roughly 312 m away, about a 4‑minute walk from the clinic.
They’re open Monday to Friday 8:30am–6:00pm and Saturday 9:00am–4:00pm, and closed on Sundays. Hours may vary on public holidays, so call ahead to confirm.
You can contact Fairfield Rd Vets on (02) 9632 5424. Their website is https://www.petsoutwest.com.au/.
You can book an appointment online via their website or by calling the clinic. As this is a busy clinic, it’s wise to book well ahead and reconfirm your appointment, especially for surgery or desexing.
Consultation fees in Australia vary by clinic and aren’t government‑regulated, and Medicare doesn’t cover pets. For the most up‑to‑date consultation fee, call the clinic to enquire and, for any procedure, ask for an itemised written estimate. If you need after‑hours care at an emergency hospital, be aware those fees are typically higher. Pet insurance and payment‑plan options exist in Australia, but availability varies by clinic—ask what’s available when you call.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may support pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic accepts on the day.
The clinic handles emergency and trauma care during opening hours; if your pet is in distress, call ahead so the team can prepare. For after‑hours emergencies, call to confirm availability or head to a 24/7 emergency hospital.
Yes—according to their services they see birds and small mammals; call ahead to confirm your species and any gentle‑handling needs.
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Have you ever been seen here successfully without a reservation?
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