What owners report about visiting
1 community reports｜1/5 details added｜Updated 7/21
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Few owners who have visited have reported so far — real visit experiences are welcome.
Can you rely on it
You can take a look, but don't treat it as a confirmed answer. The reality may still vary by time of day, vet on duty and on-site conditions.
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What owners say
Awaiting owner input on whether walk-in visits are possible.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on wait times.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
How is pricing calculated?
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, caring team and the way vets and nurses take time to explain findings and provide follow-up calls. Many noted thorough, knowledgeable care for cats and dogs (including seniors and kittens), compassionate support during difficult moments, and smooth visits with calm handling. The clinic’s location inside a pet store was seen as convenient, with appointments often on time and reasonably priced services reported by several reviewers.
💬Common Feedback & Suggestions
A minority of reviews reported rushed or dismissive consultations and, in several cases, concerns about diagnostic accuracy or missed issues, including a few serious outcomes. Some owners mentioned inconsistent customer service at reception and online booking or communication mix-ups. Opinions on cost varied: while many found prices fair or better than elsewhere, others felt policies were money-focused or were unhappy about being charged for follow-up consults. Parking at the shopping centre was also called out as difficult by a few visitors.
🏥Clinic Specialties
- Preventative care and vaccinations
- Dentistry and dental procedures
- Ultrasound imaging and diagnostics
- Grooming and handling for difficult cats
- Guinea pig care and end-of-life support
- Toxic ingestion triage and induced vomiting
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Allow extra time for parking at the shopping centre, especially during busy periods.
- If booking online, call to confirm the appointment type and any prep needed to avoid mix-ups.
- Ask for an itemised estimate upfront and clarify follow-up fees to manage costs.
- For urgent toxin ingestions (e.g., chocolate), phone ahead—reviewers reported prompt, reasonably priced help.
- Request clear written notes and a follow-up plan, and speak up if you want a more thorough examination.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜17:00 | |||||||
| 09:00〜17:30 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Secure Parking - 23-29 Parramatta Road - Bunnings Lidcombe Car Park
269mFrequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
OurVet Lidcombe is at 92 Parramatta Rd, Lidcombe NSW 2141. The closest public transport is Auburn train station, about a 19‑minute walk (approx. 1.5 km), with Lidcombe train station around a 20‑minute walk. If you’re driving, Secure Parking – 23–29 Parramatta Road (Bunnings Lidcombe Car Park) is roughly a 3‑minute walk from the clinic.
They’re open Monday to Friday 9:00 am–5:30 pm and Saturday 9:00 am–5:00 pm; Sunday closed. Hours may vary on public holidays, so call ahead to confirm.
You can call (02) 8758 9155 or visit the website at https://www.ourvet.com.au/pages/clinics/lidcombe?utm_source=googlemybusiness&utm_medium=organic for more information.
You can book online via the clinic’s page on the OurVet website or call the clinic to arrange a time. If booking online, it’s a good idea to phone and confirm the appointment type and any preparation needed to avoid mix‑ups.
Veterinary fees in Australia aren’t government‑regulated and Medicare doesn’t cover pets, so consultation prices vary by clinic and the type of visit. Call the clinic for a current consultation quote, and if your pet needs tests or a procedure, ask for an itemised written estimate. If you need urgent after‑hours care at a 24/7 hospital, fees are typically higher than daytime. Pet insurance and third‑party payment‑plan options exist in Australia, but availability varies—ask what’s available when you call.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may support pet‑insurance gap claims or payment plans. Please call ahead to confirm what’s available at this clinic before your visit.
Yes—Secure Parking at 23–29 Parramatta Road (Bunnings Lidcombe Car Park) is about a 3‑minute walk from the clinic. A few reviewers mentioned parking can be tricky during busy periods, so allow extra time.
Based on owner feedback, the clinic provides preventative care and vaccinations, dentistry and dental procedures, ultrasound imaging and diagnostics, grooming and calm handling for difficult cats, guinea pig care, toxic ingestion triage (including induced vomiting when appropriate), and compassionate end‑of‑life support.
They see small pets such as guinea pigs, according to reviewer reports. For other exotic species, call to enquire about availability or referral options.
Pet owners rate it 4.2 out of 5 from 170 Google reviews. Many praise the friendly, caring team, thorough explanations with follow‑up calls, calm handling, on‑time appointments and reasonable prices; some report rushed or inconsistent service, occasional diagnostic concerns, booking or communication mix‑ups, variable costs, and parking difficulties.
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