Burwood and Bay Veterinary Hospital
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s warm, patient and genuinely caring approach toward pets, noting gentle handling and excellent bedside manner. Many highlighted knowledgeable vets who explain options clearly, follow up after procedures, and deliver good outcomes on issues like skin problems, ear infections and dental work. People frequently mentioned being fit in at short notice (including Saturdays and emergencies) and finding parking easy. Several also felt pricing was fair for the quality of care.
💬Common Feedback & Suggestions
While reviews are largely positive, a recurring concern is front-desk service: a number of reviewers reported rude or unhelpful reception experiences and poor phone manner. A small minority felt judged or not listened to, and a few flagged diagnostic disagreements or perceived overtreatment, particularly around skin/allergy cases; one detailed a misdiagnosis that later proved to be ringworm. Weekends can be very busy, and one person mentioned small consult rooms and noise from nearby animals. There were also isolated comments about reminder mix-ups and unhelpful advice over the phone about stray animals.
🏥Clinic Specialties
- Emergency and same-day appointments
- Senior pet care and end-of-life support
- Dermatology and ear/skin conditions
- Dental cleaning and care
- Internal medicine and diagnostic workups (including ultrasound)
- Rabbit and small mammal care
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- For urgent problems or if your pet is unwell, call ahead—reviewers were often seen the same day, even on Saturdays.
- If your pet is anxious, consider booking a morning slot to minimise time around other animals, which several owners found helpful.
- Discuss diagnostic steps and costs upfront for skin or allergy issues to ensure a plan you’re comfortable with.
- Weekends can be busy, so book early to secure your preferred time.
- Confirm your appointment reminders and details by phone or text to avoid any mix-ups.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜14:00 | |||||||
| 08:00〜19:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Cintra Park Netball Courts Car Park
519mCintra Park Carpark
615mFrequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Burwood and Bay Veterinary Hospital is at 48 Burwood Rd, Concord NSW 2137. It’s about a 17-minute walk from Strathfield train station and roughly the same from Burwood train station. If you’re driving, nearby parking includes Cintra Park Netball Courts Car Park (about a 6-minute walk) and Cintra Park Carpark (about an 8-minute walk). Use Google Maps for the best route on the day.
They’re open Monday to Friday 8:00am–7:00pm and Saturday 8:00am–2:00pm; closed on Sunday. Public holiday hours may vary—check before you visit.
You can call (02) 9745 2600. For general information, visit http://burwoodandbayvet.com.au/.
The quickest way is to call to book an appointment, and same-day slots are often available for urgent cases—call early to enquire. You can also check their website for updates and service information.
Consultation fees in Australia aren’t government-regulated and vary by clinic, pet and appointment type, and Medicare doesn’t cover pets. For current pricing, call the clinic and ask for an itemised written estimate for any tests, procedures or dental work. If you need an after-hours emergency service, fees are typically higher. If you have pet insurance or are considering payment-plan options (e.g. GapOnly, VetPay, Afterpay), ask what’s available and how claims are handled.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet-insurance gap claims or payment plans—call ahead to confirm what this clinic accepts.
They offer emergency support and same-day appointments during business hours; call ahead if your pet is unwell so the team can prepare. After-hours details aren’t listed—if you need help outside opening hours, call for advice or head to a 24/7 emergency veterinary hospital.
They provide care for urgent and same-day cases, senior pet care and end-of-life support, dermatology for ear/skin conditions, dental cleaning and care, internal medicine with diagnostic workups (including ultrasound), and rabbit and small mammal care. Call to discuss your pet’s specific needs.
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