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The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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What owners say
Awaiting owner input on whether walk-in visits are possible.
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What owners say
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Your experience helps too
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What owners say
Awaiting owner input on cost explanations.
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Your experience helps too
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What owners say
Awaiting owner input on TNR / stray-animal assistance.
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Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Reviewers consistently praised the friendly, caring staff and the way they prioritise animal welfare during adoption and veterinary care. Many noted smooth, well‑organised adoptions with clear information, thoughtful matching, and follow‑up support. The facilities are repeatedly described as clean, spacious and well set up, and several reviewers highlighted the vet clinic’s compassion, clear communication and solid outcomes, with some mentioning competitive pricing and pensioner discounts.
💬Common Feedback & Suggestions
While most feedback is positive, a minority reported frustrations with phone calls or online reports going unanswered, and reception occasionally being unhelpful during busy times. Some adopters felt the screening process was rigid or judgmental, and a few raised concerns about inconsistent intake policies for strays or emergency surrenders. There were isolated complaints about rudeness, miscommunication about an animal’s behaviour/history, and confusion or disputes around desexing vouchers. Peak adoption events can be crowded with queues, so waits and limited one‑on‑one time were mentioned.
🏥Clinic Specialties
- Dog, cat and rabbit adoptions and rehoming
- Affordable vet care and surgery
- Desexing and microchipping
- Adoption counselling and behaviour matching
- Foster placements and support
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Book ahead and allow extra time on adoption days, as it can get very busy with queues.
- Bring a secure carrier and ID; be ready for screening and consider bringing your whole household (and resident pets) for meet‑and‑greets.
- Clarify costs and any discounts for desexing and microchipping in advance, and check eligibility if seeking vouchers.
- Confirm current intake policies for strays or surrenders before you travel, as capacity and criteria can change.
- Donations like clean towels, bedding and pet supplies are welcomed; staff can help you unload on arrival.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 10:00〜15:30 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Animal Welfare League NSW is at 1605 Elizabeth Dr, Kemps Creek NSW 2178. As there’s no train or light rail within easy walking distance, driving is usually best; street parking is available on and around Elizabeth Dr (check local signage). You can also use Google Maps to find the nearest bus route from your location.
They’re open Sunday, Monday, Tuesday, Thursday, Friday and Saturday from 10:00 am to 3:30 pm, and closed on Wednesday. Hours may change on public holidays or special adoption events, so check the website or call ahead.
You can call (02) 8899 3333 or visit their website at http://www.awlnsw.com.au/ for more information.
You can book by calling the clinic or using the contact options on their website. For vet consults and surgeries, booking ahead is recommended; adoption meet-and-greets may also require appointments, especially on busy days—bring photo ID and a secure carrier for your pet.
Veterinary fees in Australia aren’t government-regulated and vary by clinic and the care your pet needs, and Medicare doesn’t cover pets. Call the clinic for a current consultation quote and ask for an itemised written estimate for any procedures or surgery. If you have pet insurance or are considering payment-plan options, check your coverage and discuss available options with the clinic.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some may support pet‑insurance gap claims or payment plans; call ahead to confirm what’s available at this clinic before your visit.
Yes—street parking is typically available on and around Elizabeth Dr near the facility; check local signage and allow extra time on busy adoption days.
They focus on dog, cat and rabbit adoptions and rehoming, affordable veterinary care and surgery, desexing and microchipping, adoption counselling and behaviour matching, plus foster placements and support.
Pet owners rate them highly at 4.5/5 from 571 reviews, praising friendly, caring staff, clean and well‑set‑up facilities, smooth adoptions with clear information and follow‑up, and competitive pricing. Feedback to be aware of includes occasional difficulties reaching staff by phone or online during busy times, a strict screening process, inconsistent intake policies for strays or surrenders, and crowding at peak adoption events. Satisfaction highlights include cleanliness (96%) and medical expertise (88%).
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