43 reviews
1 Stromeferry Cres, St Andrews NSW 2566, Australia
#experiencedVet#oldSchoolApproach#diagnosticSkill+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being caring, professional and thorough, with clear explanations and calm handling. Many cited strong outcomes across procedures and surgeries (desexing, dental work, staple and mole removals, orthopaedic injuries) and even life‑saving care, as well as gentle support for anxious or large dogs. Compassionate end‑of‑life care, including dignified euthanasia and thoughtful follow‑up, was also frequently appreciated.
💬Common Feedback & Suggestions
While most reviews are very positive, a minority reported poor service experiences such as rudeness, distressing communication around diagnoses or euthanasia, and difficulty reaching the clinic by phone. A few flagged convenience issues, including unanswered calls and one last‑minute surgery cancellation due to staff illness. Pricing drew mixed feedback: some felt fees for vaccinations, nail clipping or in‑house tests were high, and one buyer was unhappy with a broken e‑collar not being replaced; others noted fair value when unnecessary add‑ons weren’t pushed or extra findings weren’t charged. Overall sentiment skews strongly positive, with these concerns appearing in a smaller set of reviews.
🏥Clinic Specialties
- Orthopaedic and soft‑tissue surgery
- Dentistry and dental procedures
- Desexing and routine surgeries
- Emergency and urgent care
- Compassionate euthanasia and end‑of‑life support
- Low‑stress handling for anxious and large‑breed dogs
🏷️Keywords
#compassionateCare#clearCommunication#thoroughExams#surgicalExpertise#emergencyCare#euthanasiaSupport#gentleHandling#largeBreedFriendly#anxiousPetsHandledWell#friendlyTeam#followUpAndAftercare#pricingConcerns#phoneCommunicationIssues#appointmentCancellations#loyalCustomers
Overall Ratings
🐾Tips for Pet Owners
- Book ahead when you can and consider calling early in the day; a few reviewers reported phone delays and one last‑minute cancellation due to staff illness.
- Ask for an estimate before procedures (e.g., vaccinations, nail clipping, blood tests) and discuss options—reviewers noted the team sometimes avoids unnecessary add‑ons like sedation.
- If your pet is anxious or large, mention it when booking; many reviewers said the team uses calm, gentle handling and can plan to reduce stress.
- For surgery days, confirm the appointment and any fasting instructions on the morning to avoid wasted prep if staffing changes occur.
- Check purchased items (like e‑collars) before leaving and keep receipts so any issues can be addressed promptly.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜12:00 | |||||||
| 09:00〜19:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Map
Clinic Address
Shop St Andrews Shopping Centre, 10/91 Ballantrae Dr, St Andrews NSW 2566, Australia
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Parking
CT
568m10 Cary Grove, Minto NSW 2566, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Ballantrae Drive Veterinary Clinic is at Shop St Andrews Shopping Centre, 10/91 Ballantrae Dr, St Andrews NSW 2566. It’s about a 14‑minute walk from Minto train station. If you’re driving, there’s a nearby car park called CT roughly a 7‑minute walk away; otherwise, use Google Maps for the best route.
Opening hours are Mon, Tue, Thu and Fri 9:00 am–7:00 pm, and Sat 9:00 am–12:00 pm. The clinic is closed on Wed and Sun. Hours can change around public holidays—call ahead to confirm.
You can call the clinic on (02) 9820 2711 or visit http://www.localvet.com.au/ballantrae for updates and information. If phones are busy, try calling earlier in the day.
To book, call the clinic to arrange a suitable time, or visit their website for contact options and updates. For urgent cases, please call ahead before arriving. If your pet is anxious or a large breed, mention this when booking so the team can plan low‑stress handling.
Veterinary fees in Australia aren’t government‑regulated and Medicare doesn’t cover pets, so consultation prices vary by clinic and case. For the current consultation fee, call the clinic, and for any procedure ask for an itemised written estimate. If you need care after hours, fees at clinics that provide after‑hours services are typically higher. Pet insurance and third‑party payment‑plan options exist in Australia; ask the clinic what they can accept.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay). Some also support pet‑insurance gap claims or payment plans (e.g. GapOnly, VetPay, Afterpay). Please call ahead to confirm what this clinic accepts on the day.
The clinic provides emergency and urgent care; for time‑sensitive cases during opening hours, call ahead so the team can prepare. After‑hours availability isn’t listed—if it’s outside their hours, consider a 24/7 emergency hospital in Sydney.
Based on the clinic’s focus and owner feedback, services include:
- Orthopaedic and soft‑tissue surgery
- Dentistry and dental procedures
- Desexing and routine surgeries
- Emergency and urgent care
- Compassionate euthanasia and end‑of‑life support
- Low‑stress handling for anxious and large‑breed dogs
Yes—there’s a nearby car park called CT about a 7‑minute walk (approx. 568 m) from the clinic. For the closest options and accessibility needs, check Google Maps or call ahead to confirm.
Pet owners rate the clinic 4.2/5 (74 reviews). They praise caring, professional vets and nurses, clear explanations, calm handling (especially for anxious or large dogs), strong surgical outcomes, and compassionate end‑of‑life care. Some noted phone difficulties, one last‑minute surgery cancellation due to staff illness, mixed views on pricing for certain services, and a few distressing communication experiences. Overall sentiment is strongly positive.
Map
Clinic Address
Shop St Andrews Shopping Centre, 10/91 Ballantrae Dr, St Andrews NSW 2566, Australia
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Last updated: 22 June 2026