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The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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What owners say
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What owners say
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What owners say
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s warm, compassionate care and calm, gentle handling of anxious pets. Many highlighted clear explanations, patient Q&A, and proactive follow-up calls. Reviewers also noted strong clinical outcomes across surgeries and dentistry, easy same-day/weekend bookings, and the convenient concierge pickup/drop-off and cat boarding with regular updates.
💬Common Feedback & Suggestions
While most feedback is very positive, a minority of reviews raised concerns. Pricing was the most common gripe, with some calling out high costs for imaging or medications and feeling overcharged in isolated situations. A few reported serious issues such as misdiagnosis or administrative problems (e.g., travel paperwork/microchip mismatches, slow responses, or declining to take in a chipped lost cat), and parking near the clinic can be difficult. These were exceptions, but prospective clients may wish to discuss estimates, documentation, and logistics up front.
🏥Clinic Specialties
- Dentistry and dental surgery
- BOAS and airway surgery
- Emergency and trauma care
- International pet travel preparation and health certificates
- Cat boarding with daily updates
- Concierge pet transport (pickup/drop-off)
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- If you’re driving, allow extra time to find parking or consider using the clinic’s concierge pickup/drop-off service.
- For international travel, confirm your pet’s microchip number and paperwork with the team well in advance and ask for a written checklist of requirements.
- Request itemised quotes and discuss alternatives or generics for medications and procedures; the clinic can also advise on payment plans.
- If your pet is anxious, let the staff know—they’re noted for gentle handling, treats, and taking time to keep visits calm.
- For boarding or weekend appointments, book early—boarding is popular and the clinic is often able to accommodate same-day needs but fills quickly in peak periods.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜14:00 | |||||||
| 08:00〜18:00 | |||||||
| 09:00〜15:00 | |||||||
| 09:00〜19:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Motorcycle parking
37mcoles parking
203mFrequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Southern Cross Vet Surry Hills is at 419 Cleveland St, Redfern NSW 2016. It’s about a 6-minute walk from Surry Hills light rail stop and roughly 10 minutes from Moore Park light rail. If you’re driving, there’s a nearby coles parking about a 3-minute walk away and motorcycle parking very close by; street parking in the area can be tight, so allow extra time.
Opening hours are Mon 8:00 am–6:00 pm, Tue 8:00 am–6:00 pm, Wed 9:00 am–7:00 pm, Thu 8:00 am–6:00 pm, Fri 8:00 am–6:00 pm, Sat 8:00 am–2:00 pm, Sun 9:00 am–3:00 pm.
You can contact the clinic on (02) 9699 3951 or via their website: https://southerncrossvet.com.au/surry-hills-vet-hospital/?utm_source=google&utm_medium=organic&utm_campaign=gbp-listing&utm_content=surry-hills
You can book online via their Surry Hills page on the clinic website or call to arrange a time. Reviews note they often accommodate same-day and weekend appointments, but popular times fill quickly—book early for boarding or travel-related visits.
Veterinary fees in Australia aren’t government regulated, clinics set their own prices, and Medicare doesn’t cover pets. For the most current consultation fee, call the clinic and ask for a quote, and for any procedures request an itemised written estimate. If after-hours care is offered, be aware that fees are typically higher. Consider pet insurance and, if needed, ask generally about payment-plan options.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet-insurance gap claims or payment plans—call ahead to confirm what’s accepted at this clinic.
The clinic lists emergency and trauma care among its services. For urgent cases and to confirm any after-hours availability, please call ahead for advice and next steps.
Yes—there’s a coles parking about a 3-minute walk away and motorcycle parking very close to the clinic. Street parking around Cleveland St can be limited at busy times, so plan extra time or consider their concierge pickup/drop-off service.
The clinic highlights several specialties, including dentistry and dental surgery, BOAS and airway surgery, emergency and trauma care, international pet travel preparation and health certificates, cat boarding with daily updates, and concierge pet transport (pickup/drop-off).
Pet owners rate the clinic 4.7/5.0 from 256 reviews. Feedback praises warm, compassionate care, gentle handling of anxious pets, clear explanations with patient Q&A, proactive follow-up calls, strong results in surgery and dentistry, and convenient booking and transport/boarding options. Some reviewers raised concerns about pricing (especially for imaging/medications), occasional administrative issues, and challenging parking—consider discussing estimates, documentation and logistics up front.
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