170 reviews
7 Station St, Blaxland NSW 2774, Australia
#compassionateCare#clearCommunication#thoroughExams+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and how well they handle anxious pets, taking time to let them settle and explaining treatment options clearly. Many reported great outcomes for routine care like vaccinations, desexing and dental work, and valued the respectful support provided during end‑of‑life care. The pet hotel/boarding and daycare drew frequent compliments for attentive care, with pets returning happy, clean and well looked after. Several reviewers also noted quick accommodation for urgent cases and helpful support with injured wildlife.
💬Common Feedback & Suggestions
A minority of reviewers felt prices were high or unclear, with a couple alleging upselling or billing disputes. There were isolated complaints about communication or attitude during consultations, including one ringworm case and a follow‑up charge concern, and a small number of negative boarding experiences. One reviewer reported a serious adverse outcome after antibiotics with no follow‑up contact. A few long‑term locals felt the clinic had become more corporate over time.
🏥Clinic Specialties
- Pet boarding and daycare
- Anxious pet handling and fear-aware care
- Dentistry and dental treatments
- Desexing and routine surgery
- End-of-life and euthanasia care
- Wildlife intake and triage
🏷️Keywords
#friendlyStaff#compassionateCare#anxiousPetsHandledWell#thoroughExplanations#notPushyOnExtras#boardingAvailable#doggyDaycare#specialDietsCatered#quickAppointments#cleanFacilities#higherPrices#billingConcerns#emergencyTriage#referralToSpecialists#wildlifeSupport
Overall Ratings
🐾Tips for Pet Owners
- For boarding or the pet hotel, book ahead and provide detailed notes on diet, allergies and anxiety so staff can tailor care.
- If cost is a concern, ask for an itemised estimate and clarify any planned follow‑ups to avoid surprise charges.
- For urgent or end‑of‑life needs, call first—reviewers report they can sometimes fit pets in at short notice.
- Ask about after‑hours arrangements; reviews mention a linked 24/7 hospital on Mulgoa Rd for emergencies.
- They accept injured wildlife drop‑offs; if safe to do so, call ahead and bring any relevant details from WIRES or rescuers.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜15:00 | |||||||
| 09:00〜19:00 | |||||||
| 10:00〜12:00 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
The Mountains Animal Hospital is at 74 Murphy St, Blaxland NSW 2774, and it’s about a 19‑minute walk from Glenbrook train station (train). If you’re driving, street parking is typically available nearby—please check local signage for any time limits. You can also plan a bus route via Google Maps if you prefer public transport.
They’re open Mon–Fri 9am–7pm, Sat 9am–3pm, and Sun 10am–12pm. Hours may vary on public holidays, so call ahead to confirm.
You can contact The Mountains Animal Hospital on (02) 4739 4011 or visit their website at http://www.wellpet.com.au/.
To book an appointment, please call the clinic during business hours, or visit their website to see current booking options; for urgent cases, call first as they can sometimes fit pets in at short notice.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so consultation costs vary by clinic and the care your pet needs. Call the clinic for a current quote, and ask for an itemised written estimate for any procedure. If you’re referred for after‑hours or emergency care, be aware those fees are typically higher. Pet insurance and some payment‑plan options may help with costs; check your policy and ask what options are available.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some also offer pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts.
They can triage urgent cases during opening hours, and reviewers mention a linked 24/7 hospital on Mulgoa Rd for emergencies—please call first to confirm current after‑hours arrangements and where to go.
Yes—street parking is typically available near the clinic on Murphy St and surrounding streets; check local signage for any time limits or restrictions.
Based on customer feedback, services highlighted include pet boarding and daycare, dentistry and dental treatments, desexing and routine surgery, end‑of‑life and euthanasia care, anxious‑pet handling and fear‑aware care, and wildlife intake and triage.
Pet owners rate The Mountains Animal Hospital 4.4 out of 5 (107 reviews), praising the friendly, compassionate team, calm handling of anxious pets, clear explanations, great outcomes for vaccinations, desexing and dental work, supportive end‑of‑life care, and attentive boarding/daycare. Some feedback mentions higher or unclear pricing, occasional communication issues, a few negative boarding experiences, and one report of an adverse outcome after antibiotics without follow‑up.
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Last updated: 22 June 2026