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The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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What owners say
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What owners say
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What owners say
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Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and nurses for being exceptionally caring, thorough and knowledgeable, with many long‑term clients returning for years. Several reviews highlight excellent surgical outcomes (including eyelid and airway procedures) and decisive diagnostics, plus clear explanations and options without any pressure. Pricing is repeatedly described as fair and not exploitative, with quotes honoured and even bills reduced in hardship, and staff often accommodate same‑day or urgent needs compassionately, including end‑of‑life care.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, though a few concerns were raised. One reviewer reported a serious missed diagnosis by an older vet, and a small number mentioned rude or unsympathetic interactions and slow admin, including one lost carrier. Appointment availability can be tight (sometimes booked out about a week), and there was one report of being turned away near closing, so availability may vary late in the week or after hours.
🏥Clinic Specialties
- Bulldog and Frenchie care, including airway and eyelid surgery
- Dentistry and dental extractions
- Exotic, avian and small mammal care (guinea pigs, birds, reptiles)
- Wildlife triage and assistance
- Palliative and end-of-life care (including home visits)
- Emergency and trauma care
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Book ahead where possible, as appointments can book out up to a week.
- Discuss treatment options and ask for a written quote—reviews note clear choices and quotes being honoured.
- If you have a French Bulldog or other brachycephalic breed, consider requesting Dr Rennie for specialised care.
- Call before bringing exotics or injured wildlife to confirm they can see the case promptly.
- For emergencies or late‑week visits, phone first to confirm availability, and label/collect your carrier or belongings at discharge.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜12:00 | |||||||
| 09:00〜18:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Thirlmere Veterinary Clinic is at 25 Oaks St, Thirlmere NSW 2572. It’s about a 3-minute walk from Thirlmere train station. If you’re driving, street parking is usually available on nearby streets—just check local signage before you park.
They’re open Monday to Friday 9:00 am–6:00 pm and Saturday 9:00 am–12:00 pm, and closed on Sundays.
Call (02) 4681 8470 or visit http://www.caringcountryvets.com/ for information.
To book, please call the clinic to arrange a time. Appointments can book out up to a week, but same-day slots may be available; for urgent cases, phone first before heading in.
Veterinary fees in Australia aren’t regulated and vary by clinic and case, and Medicare doesn’t cover pets. For the most accurate, up-to-date consultation fee, call the clinic to get a current quote, and ask for an itemised written estimate for any procedures. If you need after-hours or emergency care, be aware those fees are typically higher. Pet insurance can help with eligible costs, and some clinics offer payment-plan or gap-claim options—ask what’s available for your situation.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet-insurance gap claims or payment plans; please call ahead to confirm what’s available at this clinic.
Yes, the clinic provides emergency and trauma care, but availability can vary—especially late in the week or near closing—so call first to confirm. After-hours fees are typically higher, and if the clinic is closed for a life‑threatening emergency, seek the nearest 24/7 emergency vet.
The clinic’s noted services include Bulldog and Frenchie care (including airway and eyelid surgery), dentistry and dental extractions, exotic, avian and small mammal care (guinea pigs, birds, reptiles), wildlife triage and assistance, palliative and end‑of‑life care (including home visits), and emergency and trauma care.
Yes, they see exotics including birds, reptiles and small mammals like guinea pigs. For the quickest care, call ahead to confirm they can see your species promptly and to check current availability.
Pet owners rate the clinic highly at 4.8/5.0 from 198 reviews, praising caring, thorough and knowledgeable vets and nurses, clear explanations without pressure, fair pricing with quotes honoured, and excellent outcomes including surgical cases. A small number of reviews mention issues such as an alleged missed diagnosis, occasional brusque interactions, slow admin or lost items, and appointment availability can be tight or limited near closing—so it’s wise to book ahead and phone first for late‑day visits.
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Have you ever been seen here successfully without a reservation?
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