410 reviews
11/11 Maryvale Ave, Liverpool NSW 2170, Australia
#compassionateCare#knowledgeableVets#fairPricing+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, caring team and knowledgeable vets who give clear advice and take time with pets. Many noted gentle handling—especially with cats—and said their animals were relaxed and comfortable during visits. Reviewers mentioned thorough care, helpful follow‑up calls, and appropriate referrals in emergencies, with several long‑term clients and many explicit recommendations.
💬Common Feedback & Suggestions
While most feedback was positive, a number of reviewers felt the clinic was expensive, with a few citing high consultation and medication costs. A small but notable set of comments reported poor communication or being spoken down to, and one person said they were refused service; another mentioned a vet struggled to handle a small dog. There was an isolated complaint about long waits well past appointment times and a single remark about the reception area not being clean. Overall sentiment is favourable, but pricing and occasional customer‑service inconsistencies were the main concerns.
🏥Clinic Specialties
- Desexing and routine surgeries
- Vaccinations and preventive care
- Emergency triage and referral
- Cat-friendly handling and care
- Grooming and basic pet care
- General consultations and follow-up
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#clearCommunication#thoroughExams#gentleWithCats#goodFollowUp#honestReferrals#longTermClients#expensiveFees#longWaits#cleanlinessConcerns#inconsistentService#emergencyTriage#helpfulWithStrays
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate before treatment or medications to manage costs.
- Book early or allow extra time in case appointments run behind.
- For anxious cats, bring a secure carrier and a familiar blanket; staff are gentle, but this can help keep them calm.
- If your pet needs care beyond the clinic’s scope or in an emergency, ask about referral options—they do refer promptly when needed.
- Call ahead to confirm current operating hours and which site the team is working from.
Contact
Opening Hours
Please call the clinic to confirm opening hours
Map
Clinic Address
Elizabeth Dr & Woodlands Rd, 1 Woodlands Rd, Liverpool NSW 2170, Australia
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Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Elizabeth Drive Animal Hospital is at 1 Woodlands Rd, Liverpool NSW 2170 (on the corner of Elizabeth Dr & Woodlands Rd). The closest public transport is Liverpool train station, about a 23-minute walk; Warwick Farm train station is around a 29-minute walk. Because it’s a longer walk from either station, consider driving or taking a bus—use Google Maps to plan your route. Street parking is typically available nearby; please check local signage.
Opening hours vary—please call ahead to confirm today’s times before you visit.
You can reach the clinic by phone on (02) 9602 7018, or visit http://www.veterinaryhospital.com.au/ for more information.
To book an appointment, call the clinic directly; you can also visit their website for general information before your visit.
Consultation fees in Australia aren’t regulated and vary by clinic, and Medicare doesn’t cover pets. For the current consultation fee at this clinic, please call for a quote. For any procedures, ask for an itemised written estimate in advance. If urgent after-hours care is required, fees are typically higher. Pet insurance may help with eligible costs, and some owners use payment-plan options or gap claims—ask the clinic what they support.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some also process pet-insurance gap claims or offer payment plans; please call ahead to confirm what this clinic accepts.
The clinic provides emergency triage and referral; for urgent cases during opening hours, call first and follow the team’s advice. For after-hours emergencies, contact a 24/7 emergency veterinary hospital; if you’re unsure what to do, call ahead for guidance.
Street parking is typically available near the clinic in Liverpool; please check local signage and time limits. No nearby paid car park was identified.
Services include general consultations and follow-up, vaccinations and preventive care, desexing and routine surgeries, cat-friendly handling and care, grooming and basic pet care, plus emergency triage with referral when needed.
Pet owners rate the clinic 4.3 out of 5 (based on 88 reviews), often praising the friendly, caring team, knowledgeable vets, gentle handling—especially with cats—and thorough care with helpful follow-up and appropriate referrals. Some reviewers felt prices were high and noted occasional communication issues, long waits, and an isolated cleanliness concern; overall sentiment is favourable.
Map
Clinic Address
Elizabeth Dr & Woodlands Rd, 1 Woodlands Rd, Liverpool NSW 2170, Australia
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Have you ever been seen here successfully without a reservation?
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Source: Google Maps
Last updated: 22 June 2026