What owners report about visiting
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The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Awaiting owners with real visit experience.
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It can't be used as a basis yet. If you need this information, call the clinic first.
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If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on whether walk-in visits are possible.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on wait times.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
Now collecting the questions owners want answered.
Have you been to this clinic?
Answer a few questions in about 30 seconds to help the next owner decide.
All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, caring team who listen, explain clearly and show compassion, including around difficult end‑of‑life decisions. Many mention smooth bookings, being fitted in at short notice, timely follow‑ups after procedures, and vets who are thorough and knowledgeable. Several reviewers also noted a clean, welcoming clinic and positive experiences with puppy school and new‑pet care. A few highlighted proactive follow‑up on blood work and helpful coordination for wildlife brought in via WIRES.
💬Common Feedback & Suggestions
While most feedback is positive, recurring concerns include occasional rude or dismissive reception interactions and communication lapses. A number of reviewers felt prices were high, cited unexpected or add‑on charges, and reported frustrations with membership value, insurance processing delays, or billing accuracy. Convenience was mixed: some reported last‑minute appointment cancellations, difficulty getting urgent slots, or being declined close to closing time despite serious concerns. A small number raised clinical issues such as misdiagnosis, overuse of antibiotics without thorough investigation, rough clipping, or post‑procedure complications.
🏥Clinic Specialties
- Puppy school and new‑pet support
- Desexing and routine surgery
- End‑of‑life care and euthanasia support
- Wildlife and avian triage (via WIRES)
- Diagnostic workups with follow‑up calls
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- Book ahead and arrive a few minutes early, as lateness or busy periods have caused issues for some visitors.
- Ask for an itemised estimate and discuss options before proceeding to avoid unexpected add‑on costs.
- Bring your pet insurance details and allow extra time if a gap payment or claim needs processing.
- If you need an urgent or late‑day visit, call first to confirm they can see your pet before closing.
- For injured wildlife, phone WIRES or the clinic in advance to confirm the hand‑in process.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜15:00 | |||||||
| 08:30〜19:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Bike Rack
123mCook Ln Parking
217mCook Ave Parking
231mCook st parking
257mJubilee Park Carpark
313mFrequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Mortdale Veterinary Clinic is at 42 Pitt St, Mortdale NSW 2223. It’s about a 3‑minute walk (approx. 225 m) from Mortdale train station, and around a 12‑minute walk (approx. 948 m) from Oatley station. If you’re driving, nearby options include Cook Ln Parking and Cook Ave Parking (both about a 3‑minute walk), with some local street parking; there’s also a bike rack about 2 minutes away.
They’re open Monday–Friday 8:30 am–7:00 pm and Saturday 8:30 am–3:00 pm; closed on Sundays. Hours may vary on public holidays—check the website or call ahead to confirm.
Call (02) 9580 6910 or visit their website: https://www.greencrossvets.com.au/vets/mortdale/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=mortdale
You can book online via their website or call the clinic to arrange a time. For urgent needs close to closing, call first to check they can see your pet.
Consultation fees vary by clinic in Australia, aren’t government‑regulated, and Medicare doesn’t cover pets. Please call the clinic for a current consultation quote and ask for an itemised written estimate for any procedures. If you plan to claim on pet insurance or use a payment plan (e.g., GapOnly, VetPay, Afterpay), ask what options they can process, as availability varies by clinic.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans. Call ahead to confirm what this clinic accepts.
Yes—nearby parking includes Cook Ln Parking and Cook Ave Parking (each about a 3‑minute walk), plus some local street parking; a bike rack is about 2 minutes away.
They offer puppy school and new‑pet support, desexing and routine surgery, end‑of‑life care and euthanasia support, wildlife and avian triage via WIRES, and diagnostic workups with follow‑up calls.
Pet owners rate the clinic 4.3/5 from 233 reviews. Praise highlights a friendly, caring team with clear communication, smooth bookings, timely follow‑ups, a clean facility, puppy school, and helpful wildlife support. Common feedback mentions occasional rude reception or communication lapses, higher-than‑expected prices or add‑on charges, appointment availability issues near closing, and a few clinical concerns such as possible misdiagnosis, antibiotic overuse, rough clipping, or post‑procedure complications.
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Have you ever been seen here successfully without a reservation?
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