159 reviews
224 murray valley hwy swan hill vic 3585 au
#compassionateCare#friendlyStaff#emergencyCare+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team for being exceptionally caring, supportive and professional, often noting how well their pets were looked after over many years. Reviewers highlighted clear communication, taking time to listen and explain, and effective treatment outcomes (e.g., medications working and strong results after an after-hours visit). Friendly front-desk and nursing support were also frequently mentioned.
💬Common Feedback & Suggestions
While most feedback is very positive, a few reviewers raised concerns. Some mentioned unprofessional or rude interactions with a male team member and feeling pushed about money or sales. One owner felt the clinic was not reliable in an emergency, and another said clinic dogs in the waiting area unsettled their nervous, unwell pets. Overall sentiment is strongly favourable, with these issues appearing infrequently.
🏥Clinic Specialties
- After-hours care and support
- End-of-life and bereavement support
- Client communication and education
- General small-animal medicine and treatment
- Preventive care and product advice
🏷️Keywords
#compassionateCare#friendlyStaff#supportiveTeam#clearCommunication#thoroughExams#effectiveTreatment#afterHoursAvailability#emergencyConcerns#reasonablePrices#salesPressure#unprofessionalBehavior#longTermClients#promptService#petsInWaitingArea#wouldRecommend
Overall Ratings
🐾Tips for Pet Owners
- If you need urgent or after-hours help, call ahead to confirm availability as experiences with emergencies have varied.
- For nervous pets, ask about a quiet entry or timing to avoid other dogs in the waiting area.
- Discuss costs and request an estimate upfront to avoid feeling pressured about money or products.
- Bring a list of questions—staff are praised for listening and explaining treatment options clearly.
- Ask the nurses for advice on over-the-counter products and preventive care; they’re reported as helpful and informative.
Other areas this clinic treats
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Conditions commonly treated here
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜12:00 | |||||||
| 09:00〜16:00 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Pye Street Veterinary Clinic is in Swan Hill, at pye st swan hill 3585 vic. There isn’t a train/metro/light-rail station within easy walking distance, so driving is usually best. Street parking is typically available nearby—check local signage. If you prefer public transport, use Google Maps to find the nearest bus route and stop.
The clinic is open Monday–Wednesday 9:00 am–4:00 pm and Saturday 9:00 am–12:00 pm, and is closed on Thursday, Friday and Sunday. Hours can change, so call ahead to confirm before you visit.
You can phone the clinic on (03) 5032 3888. For non-urgent queries, you can also message them via their Facebook page.
To book, call the clinic or send a message via their Facebook page to request a time. Let the team know if your pet’s needs are urgent or after-hours so they can advise availability.
Veterinary fees in Australia aren’t regulated and vary by clinic, and Medicare doesn’t cover pets, so the best way to know current consultation pricing is to call the clinic for a quote. For any procedure, ask for an itemised written estimate. If you need care after-hours, be aware that emergency fees are typically higher. If you have pet insurance or prefer a payment plan, ask about claim processes and any options (e.g. gap claims or third‑party plans) when you book.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans—call ahead to confirm what this clinic accepts on the day.
The clinic provides after-hours care and support, but availability can vary, so call ahead before you travel. If they’re unavailable, they can advise the nearest alternative for urgent care.
Pet owners rate the clinic 4.2 out of 5 (41 reviews), praising caring, supportive and professional care, clear communication, and effective treatments, with friendly front‑desk and nursing teams. A few reviews mention occasional unprofessional or pushy interactions around money, one concern about emergency reliability, and that clinic dogs in the waiting area unsettled some nervous pets, but overall sentiment is strongly favourable.
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Last updated: 10 July 2026