230 reviews
431 Tanawha Tourist Drive, Tanawha QLD 4556
#compassionateCare#clearCommunication#thoroughExplanations+13
Animal Emergency Service - Tanawha
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion, clear communication and rapid triage in stressful emergencies. Many noted thorough examinations, regular updates and follow-up calls or texts, and being given clear options with upfront costs. Numerous reviews credit the vets and nurses with excellent outcomes across serious cases, and appreciated being able to stay with or visit their pets during care.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive. A few owners mentioned costs felt high (typical of after-hours care), including one dispute about a promised no-charge follow-up x‑ray and slow communication about a refund. There were occasional notes about wait times or distance, and a single report of an unsympathetic manner from one vet. Otherwise, most feedback emphasised efficiency, transparency and kindness.
🏥Clinic Specialties
- Emergency and critical care
- Toxicology and poisonings management
- Emergency surgery (e.g. GDV, splenectomy, hip repair)
- Respiratory support and oxygen therapy
- Tick paralysis treatment
- End-of-life and palliative care
🏷️Keywords
#compassionateCare#clearCommunication#frequentUpdates#quickTriage#followUpCalls#transparentPricing#insuranceProcessing#emergencySurgery#toxicityManagement#handlesAnxiousPets#ownerStayAllowed#open24x7#reasonableCostsForSome#occasionalBillingIssues#rareStaffMannerConcerns#endOfLifeSupport
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for advice and to let the team prepare for your arrival in an emergency.
- Bring your pet insurance details; they can often process claims on the spot, and ask for an itemised estimate as they’re transparent about costs.
- If your pet has eaten something toxic (e.g. cane toad, chocolate, grapes, macadamias, rodenticide), head in promptly—time matters.
- Let staff know if your pet is anxious; they can adapt exams (even outside) and are comfortable with owner presence when appropriate.
- If you’re concerned about costs, discuss options upfront and ask about payment plans such as VetPay mentioned by reviewers.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜24:00 | 24H | 24H | 24H | 24H | 24H | 24H | 24H |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Animal Emergency Service - Tanawha is at 431 Tanawha Tourist Drive, Tanawha QLD 4556 on the Sunshine Coast. There isn’t a train, metro or light-rail station within easy walking distance, so driving is usually best. Street parking is typically available nearby—please check local signage. If you’re using public transport, plan a bus route via Google Maps.
They are open 24 hours a day, 7 days a week, including public holidays.
Call (07) 5445 1333 for urgent help or enquiries. You can also visit their website: https://animalemergencyservice.com.au/aes_location/tanawha/
For emergencies you can come in 24/7 without an appointment; if it’s safe to do so, call ahead so the team can prepare for your arrival.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so costs vary—call the clinic for a current quote. For any procedure or hospitalisation, ask for an itemised written estimate. Because this hospital provides after-hours and emergency care, fees are typically higher than daytime general practice. Consider pet insurance and, if needed, ask about payment options or claims processing (e.g. GapOnly, VetPay, Afterpay) to see what’s available.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay); some also support on-the-spot pet‑insurance gap claims or payment plans. Call ahead to confirm what this clinic can accept on the day.
Yes—this is a dedicated 24/7 emergency and critical care hospital. If you’re on the way, call ahead if possible so the team can triage and prepare.
Yes—street parking is generally available in the area; please check local signage and allow a little extra time during busy periods.
They focus on emergency and critical care, including: toxicology and poisonings management, emergency surgery (e.g. GDV, splenectomy, hip repair), respiratory support and oxygen therapy, tick paralysis treatment, and end-of-life and palliative care.
Pet owners rate it 4.9/5.0 from 1,384 reviews, praising the team’s compassion, clear communication, rapid triage, thorough exams and regular updates, with many reporting excellent outcomes. A few noted higher costs typical of after-hours care and occasional billing or wait-time issues, but overall feedback highlights efficiency, transparency and kindness.
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Last updated: 30 June 2026