What owners report about visiting
No owner reports yet｜Help add what a visit is like
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Awaiting owners with real visit experience.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on whether walk-in visits are possible.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on wait times.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
No questions from owners yet.
Have you been to this clinic?
Answer a few questions in about 30 seconds to help the next owner decide.
All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
Light up the pet care map together
This clinic still has some missing info — help more pets find a clinic their families can trust.
Clinic map clarity
Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team's kindness, clear communication and genuine care for both pets and stressed owners. Many cite strong clinical skill—thorough diagnostics (blood tests and X-rays), effective treatments, gentle handling of anxious or strong dogs, and good outcomes over years of care across species including horses and cattle. People also appreciated same-day help for urgent cases, fair pricing, and assistance with insurance claims.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive with almost no recurring complaints. The only critical note was from one owner who couldn’t be seen on a public holiday, suggesting hours may be limited then. One comment also mentioned the clinic was busy at the time, though urgent cases were still triaged and seen quickly.
🏥Clinic Specialties
- Equine and livestock care
- Emergency and same-day appointments
- Dentistry and dental extractions
- Diagnostics (blood tests and X-rays)
- End-of-life and euthanasia support
- Preventive care (vaccinations, microchipping, worming)
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- For urgent issues, phone ahead; they frequently accommodate same-day appointments, even near closing time.
- Check public holiday hours in advance, as one reviewer found the clinic unavailable then.
- Ask the reception team for help lodging pet insurance claims.
- Let staff know if your pet is anxious or large/strong so they can plan gentle, safe handling.
- Mention the species when booking (they also see horses and livestock) to ensure the right setup.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Deciduous Teeth, Persistent (Retained)
Dentigerous Cyst
Enamel Hypoplasia/Hypocalcification
Feline Stomatitis-Feline Chronic Gingivostomatitis (FCGS)
Gingival Enlargement/Hyperplasia
Halitosis
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:30 | |||||||
| 08:30〜12:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Genesis Veterinary Services is at Shop 3, 10 Wandal Road, Wandal QLD 4700, in Rockhampton. As there isn’t a train/metro/light-rail station within easy walking distance, driving is usually best or check Google Maps for the nearest bus route. Street parking is typically available on Wandal Road and surrounding streets—always check local signage for any time limits.
They’re open Monday to Friday 8:00 am–5:30 pm and Saturday 8:30 am–12:00 pm; closed on Sunday. Hours may differ on public holidays, so call ahead to confirm.
Call (07) 4911 6055. You can also visit http://genvets.com.au/ for more information.
Call the clinic to book an appointment; they frequently accommodate same-day visits for urgent cases if you phone ahead. You can also visit their website to learn more about services and get in touch, and mention your pet’s species when booking (they also see horses and livestock).
Veterinary fees in Australia aren’t government regulated and can vary by clinic and by the care your pet needs, and Medicare doesn’t cover pets. For a current consultation price, call the clinic and ask; for any procedure, request an itemised written estimate. If you have pet insurance, ask about how claims are handled and any gap payments, and if you’re budgeting, enquire whether payment-plan options are available.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay); some also support pet‑insurance gap claims or payment plans. Please call ahead to confirm what this clinic accepts on the day.
Reviews indicate they often accommodate same-day urgent cases during opening hours—call ahead so the team can triage. After-hours availability isn’t listed, so phone to enquire; if the clinic is closed and your pet needs immediate care, seek a 24/7 emergency vet.
Yes—street parking is typically available around Wandal Road and nearby streets. Check local signage for time limits or restrictions and allow a little extra time during busy periods.
Based on recent reviews and clinic information, services include equine and livestock care, emergency and same-day appointments, dentistry and dental extractions, diagnostics (blood tests and X-rays), end-of-life and euthanasia support, and preventive care such as vaccinations, microchipping and worming.
Pet owners rate the clinic 4.9/5.0 from 45 reviews, praising kind, communicative staff, thorough diagnostics (blood tests and X-rays), effective treatments, gentle handling of anxious or strong dogs, same-day help for urgent cases, fair pricing and help with insurance claims. One reviewer noted they couldn’t be seen on a public holiday and another mentioned the clinic was busy at the time, though urgent cases were triaged quickly.
Help with one question
Your report helps the next owner feel a little more certain.
Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
Anonymous, about 3 seconds