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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and clear communication, noting thorough explanations of procedures and after‑care. Many highlighted prompt access to help, including reliable after‑hours emergency support, quick appointments, short waits and fast in‑house test results. Pets were handled gently, with special care for anxious or hyperactive animals, and several reviewers reported excellent outcomes from surgery and urgent treatment. Grooming and clipping were also called out as excellent.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive with very few concerns. Pricing drew mixed comments: most found fees fair or noted savings programs, though one owner felt the bill was harsh. Cleanliness wasn’t frequently mentioned, and there were virtually no complaints about access or waiting, with most reporting fast bookings and minimal delays.
🏥Clinic Specialties
- After-hours emergency care
- Soft-tissue surgery and perioperative care
- End-of-life and euthanasia support
- Grooming and clipping
- In-house blood tests and rapid diagnostics
- Fearful or anxious pet handling
🏷️Keywords
Overall Ratings
🐾Tips for Pet Owners
- For urgent issues, use their after-hours service—multiple reviewers received prompt call-backs and care.
- Ask the team to talk you through procedures and after-care; reviewers found explanations clear and helpful.
- If your pet is anxious or reactive, let them know ahead of time—they can adjust handling and even examine outside if needed.
- Enquire about savings options (e.g., their Best Mates program) and request an estimate if you’re cost-conscious.
- Grooming and clipping are well reviewed; book ahead, especially if you’re travelling through or need a specific time.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜17:30 | |||||||
| 09:00〜12:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Terang & Mortlake Veterinary Clinic – Terang is at 20 Estcourt St, Terang VIC 3264. As there isn’t a train or light-rail station within an easy walk, driving is usually the simplest option; street parking is typically available nearby—check local signage. If you’re using public transport, check Google Maps for the nearest bus route and stops.
They’re open Monday to Friday 8:30 am–5:30 pm and Saturday 9:00 am–12:00 pm, and closed on Sunday.
You can call (03) 5592 2111 to reach the team. You can also visit their website for more information: https://www.apiam.com.au/locations/terang-mortlake-veterinary-clinic/
To book, call the clinic during opening hours. For urgent issues after hours, use their after-hours service; the team has been reviewed as responsive and supportive. You can also check their website for service information and what to bring.
Consultation fees in Australia vary by clinic and aren’t set by government, and Medicare doesn’t cover pets. For the most current quote, call the clinic and ask for an itemised written estimate for any procedures. Because this clinic offers after-hours care, be aware that after-hours fees are typically higher. If you have pet insurance or are considering payment-plan options, check your insurer or provider and discuss options when you call.
Most Australian vets commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
Yes—reviews and the clinic’s listed services indicate reliable after-hours emergency support. If it’s urgent, call first for instructions and availability.
Yes—street parking is typically available near the clinic on Estcourt St; please check local signage and allow a little extra time at busy periods.
Services highlighted include after-hours emergency care, soft‑tissue surgery and perioperative care, in‑house blood tests and rapid diagnostics, grooming and clipping, end‑of‑life and euthanasia support, and considerate handling for fearful or anxious pets.
Pet owners rate the clinic 4.8 out of 5.0 based on 93 reviews. Feedback praises the friendly, compassionate team, clear communication and thorough after‑care guidance, prompt access to help (including after-hours), quick appointments with short waits, gentle handling of anxious pets, excellent surgical and urgent-care outcomes, and well-reviewed grooming; a few comments mentioned mixed views on pricing.
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